Client Success Representative

<p> </p> <h1>Client Success Representative</h1> <p><strong>About Teesnap:</strong><br />At Teesnap, we are passionate about helping our golf course partners thrive. We achieve this by combining cutting-edge technology with exceptional customer service, enabling golf courses to outperform their competitors. We are an innovative, forward-thinking company that values creativity, dedication, and hard work. Our world-class team continuously pushes the envelope, ensuring our customers lead with a best-in-class golf course management solution that drives business growth.  <br /><br /><strong>About This Role:</strong><br />Teesnap delivers premium software and marketing solutions to streamline golf course business operations and boost profitability. As a Client Success Representative, you foster and maintain strong client relationships, ensuring satisfaction and loyalty. You'll collaborate closely with clients to promote a seamless partnership, enhance their experience, and drive long-term retention. As a product ambassador, you will provide direct support and guidance to clients to ensure their success.<br /><br /><strong>Daily Duties &amp; Responsibilities:</strong></p> <ul> <li>Manage all aspects of your client's relationship with Teesnap. </li> <li>Provide excellent service to increase loyalty and retention. </li> <li>Understand all aspects of your client's business to effectively advise you on how to apply Teesnap's features. </li> <li>Partner with clients to identify opportunities that could improve their business results. </li> <li> Respond to clients’ details and concerns and submit feedback to influence software product changes. </li> <li>Provide client training and education on company products and services. </li> <li>Complete contract negotiations, renewals, and disputes of client contracts at appropriate intervals. </li> <li>Work with revenue management to develop proposals for clients. </li> <li>Create, manage, and track client data using a CRM provided to showcase opportunities and wins. </li> <li>Achieve target client retention through effective problem-solving and quick response to issues.</li> <li>Intervene with clients at risk and propose mitigation plans to ease concerns.  </li> <li>Become a trusted advisor for clients as their primary point of contact to ensure they use Teesnap solutions to achieve full business value. </li> <li>Identify and close new sales opportunities from your clients to grow our business while driving more value for the clients using our products. </li> <li>Identify renewal risks and collaborate with the relevant internal teams to create strategies that remediate issues and ensure client retention. </li> <li>Collaborate with stakeholders such as Technical Support, Product,  Sales, &amp; Operations to drive beneficial outcomes for clients. </li> <li>Utilize various systems to track customer details, including customer health, engagements, and potential renewal/sales opportunities. </li> <li>Stay current with the most recent enhancements to our products and educate customers on offerings and updates. </li> <li>Other duties as assigned.</li> </ul> <p><strong>Minimum Requirements: </strong></p> <ul> <li>Bachelor’s degree: Business, Communication, or a related field. </li> <li>Years of Experience: Minimum three (3) years experience in client services with an emphasis on client management and supporting a subscription/SaaS business with a good understanding of SaaS business metrics and models. Minimum three (3) years of customer success experience, preferably in a SaaS environment.</li> <li>Employee Location:  Remote (EST/CST preferred)</li> </ul> <p><strong>REPORTING</strong></p> <ul> <li>Reports to the Customer Success Manager</li> </ul> <p><strong>WHAT WE OFFER</strong></p> <ul> <li>Competitive compensation package including a base salary and performance-based commissions. </li> <li>Comprehensive health benefits, 401K, Unlimited PTO</li> <li>Dynamic, collaborative working environment in a fast-growing, exciting industry.</li> <li>Opportunities for professional growth and advancement within a rapidly expanding company.</li> <li>Remote work opportunity.</li> </ul>