Golf Trail Membership Concierge Manager

About the position East Coast Golf Management, Inc., is a leading name in the golf industry, dedicated to providing exceptional experiences for our members and guests. Our team is passionate about golf and committed to maintaining the highest standards in service, course maintenance, food and beverage, and overall club operations. We are seeking an enthusiastic and detail-oriented Membership Concierge Manager to join our team and contribute to our continued success. As a company, we pride ourselves in building our employees' skills in the workplace and promoting from within. When we see talent, we recognize it and we build it. We are an Equal Opportunity Employer (EOE). Responsibilities Act as the face of the club, greeting members warmly and providing comprehensive orientation for new members.Assist members with personalized requests such as dining, and local area recommendations.Oversee the reservation system and maximize tee sheet efficiency to balance golf revenue with an optimal guest experience.Assist with planning and executing member-exclusive golf tournaments, social activities, and special functions.Train, onboard, and schedule the concierge team. Provide coaching to ensure a high-quality hospitality mindset.Proactively engage members through outbound calls, newsletters, and emails to drive participation and address member feedback.Identify training needs within the call center, design and deliver training programs that enhance employee skills and knowledge.Support career development initiatives that align with both individual and company goals.Requirements Minimum 1-3 years in premium hospitality, country club operations, or membership sales.Excellent written and verbal communication, service recovery, and strong business planning skills.Familiarity with club management software and CRM tools.Accountability: Ability to accept responsibility and account for his/her actions.Adaptability: Ability to adapt to change in the workplace.Customer-Oriented: Ability to take care of the customers’ needs while following company procedures.Enthusiastic: Ability to bring energy to the performance of a task.Ethical: Ability to demonstrate conduct conforming to a set of values and accepted standards.Honesty/Integrity: Ability to be truthful and be seen as credible in the workplace.Interpersonal: Ability to get along well with a variety of personalities and individuals.Responsible: Ability to be held accountable or answerable for one’s conduct.Safety Awareness: Ability to identify and correct conditions that affect employee safety.Tolerance: Ability to work successfully with a variety of people without making judgments.Nice-to-haves A bachelor's degree in Hospitality or Business Management is preferred.Benefits Discounted golf benefitsMedicalDentalVisionCompany paid life insuranceShort-term disabilityAncillary benefits