Player Services Lead

Job Overview

The Las Vegas Country Club is seeking a dependable and service-focused Player Services Lead to help oversee the daily operations of our Player Services team. This position plays an important role in providing an exceptional experience for members and guests while maintaining high standards throughout the outside golf operation.

The Player Services Lead will assist with directing staff, coordinating daily assignments, maintaining cart and range presentation, and ensuring the team provides professional and attentive service at all times. This position will work closely with the Golf Professional staff and serve as a primary point of contact for Player Services employees during assigned shifts.

Responsibilities

Lead and oversee Player Services staff during assigned shifts Assist with daily staff assignments, coverage, breaks, and operational needs Ensure golf carts are clean, properly staged, and ready for member and guest use Maintain presentation and organization of the cart staging area, bag drop, practice range, and other Player Services areas Assist members and guests with golf bags, carts, directions, and general golf-related needs Ensure the practice facility is properly maintained, stocked, and presented throughout the day Help train new Player Services employees on service standards and daily procedures Monitor staff performance and communicate concerns or operational issues to Golf Professional staff Assist with tournament and special event setup as needed Help address member and guest concerns in a professional and timely manner Maintain a clean, organized, and professional work environment Support opening and closing procedures for the outside golf operation Ensure staff follow Club policies, safety procedures, and service expectations

Qualifications

Previous golf course, country club, hospitality, or customer service experience preferred Previous leadership or supervisory experience preferred Strong customer service and communication skills Ability to lead and work effectively with a team Dependable, organized, and able to handle multiple responsibilities during busy periods Professional appearance and attitude Ability to work mornings, weekends, holidays, and varying schedules as needed Basic computer and communication skills Knowledge of golf operations and golf etiquette preferred Ability to work outdoors in varying weather conditions and perform the physical requirements of the position

The Player Services Lead will play an important role in maintaining the service standards expected at The Las Vegas Country Club while helping support the daily operation of the Player Services team.

Pay: From $16.00 per hour

Expected hours: 35.0 – 40.0 per week

Benefits:

401(k) 401(k) matching Dental insurance Employee discount Flexible schedule Health insurance Paid time off Vision insurance

Work Location: In person