Golf Course Manager

Purpose The Golf Course Manager of Blacklick Woods Golf Course oversees all aspects of the golf facility, including the pro shop, banquet facilities, golf courses, and practice facilities. They ensure a high-quality playing experience, financial viability, and smooth operations by managing staff, budgets, marketing, events, and visitor/guest satisfaction, blending business acumen with horticultural and game knowledge. Example of Duties Develops and manages the golf course budget; reviews expenditures and receipts; ensures facilities are operated within budget limitations. Analyzes financial data, utilization rates and market trends to develop and implement pricing strategies, and make recommendations regarding the fee structure. Makes recommendations regarding rules, regulations, and operational policies, and suggests capital improvement projects. Maintains the golf courses' Audubon certification as a Cooperative Sanctuary for environmental management. Ensures compliance with all regulatory requirements (e.g., pesticide use, water conservation, turf species). Plans, directs, and coordinates the operation and maintenance of the golf courses in accordance with Park District rules and regulations. Conducts daily inspections of golf courses and associated facilities to ensure effectiveness of operations and maintenance programs. Coordinates golf course and associated facility purchasing activities; meets with vendors; assists with the development of specifications for equipment; maintains merchandise inventory; and prepares periodic reports. Manages food and beverage services (ordering, inventory, control, display) and oversees banquet facility operations (scheduling, setup, customer relations). Oversees building and facility maintenance. Supervises the Golf Course Superintendent and Assistant Golf Course Manager; oversees the supervision of staff and volunteers. This includes scheduling, assigning, and inspecting work; recommending hiring and discipline; evaluating performance; and resolving employee concerns. Manages the safety training of all staff and adheres to all labor laws and District policies. Helps determine work priorities and assures that personnel and equipment are fully utilized. Recommends training and motivates assigned personnel. Ensures the safety of patrons, visitors, and staff by enforcing Park District policies and performing risk assessments. Performs related administrative duties (e.g., prepares budget requests, schedules, reports; initiates purchasing of materials and supplies). Establishes and maintains effective public relations with golfers and the general public; receives and responds to inquiries and complaints; promotes the Park District through public contact. Manages and facilitates key revenue drivers like golf leagues, school golf, and outings. Oversees the golf courses' marketing efforts, including website content, social media presence, and promotional campaigns to attract and retain patrons. Performs special projects and related duties as required or assigned. Qualifications Education/Experience: Four years of management experience required. Associate degree in Business, Golf Course Management, Natural Resource Management, Turf Sciences or any combination of relevant education and/or experience which includes; customer service, inventory control, purchasing, budgeting, management, turf management, park management, etc. Significant knowledge of the game of golf, golfing merchandise and equipment, inventory control, supervision, safety practices and procedures, and public relations. Must have excellent interpersonal skills and familiarity with a point of sale system. Experience and knowledge of Columbus and Franklin County Metro Parks' policies and practices preferred. OPOTA certification preferred. Team-Oriented: Works on a team. Outstanding customer service, communications and interpersonal skills. Attendance: Being present at work is an essential function of the position. Language Skills: Ability to communicate professionally and courteously on a daily basis with coworkers, golfers, vendors, volunteers and the general public. Ability to accurately communicate in writing and verbally. Ability to recognize and understand non-verbal symbols and cues. Communication occurs daily. Mathematical Skills: Superb knowledge of basic mathematics; ability to deal with symbols in formulas, equations or graphs; ability to prepare meaningful, concise, and accurate reports; ability to calculate fractions, decimals, percentages; ability to recognize errors and make corrections. Ability to add, subtract, multiply and divide. Ability to budget and forecast accurately. Reasoning Ability: Ability to define problems, collect data, establish facts, and draw valid conclusions; ability to make decisions about play; ability to make decisions and respond to employee and customer questions, requests and concerns, etc. Technology Skills: Demonstrated experience using computers, programs, point of sales systems, social media platforms, payroll and budgeting software, email, internet, intranet, Microsoft Office products, Adobe, and basic office equipment. Licenses, Registrations: Must be bondable. Possession of a valid Ohio driver license, insurable by Metro Parks' insurance carrier, and ability to conform to the driving standards policy. Possession of valid standard first aid card and CPR cards within six (6) months of employment. Physical Demands: While performing the duties of this job, the employee is regularly required to sit/stand for prolonged periods of time, walk/move, talk and hear, etc. The employee is required to use hands and fingers to use computer and point of sales systems, file paperwork, etc.; lift supplies of approximately 50 pounds without assistance. The employee is occasionally required to sit, climb or balance, and stoop, kneel, crouch, or crawl, etc. Work Environment: While performing the regular duties of this job, the employee regularly works in the pro shop, banquet facility, kitchen, and on the golf course. The noise level in the work environment is usually moderate. Employee is required to travel to Metro Parks' Headquarters and other parks for meetings, training, etc. Employee may be required to work around herbicides and pesticides. Work Hours: Manager must be prepared to work flexibles schedules, including evenings, weekends, and/or holidays as required. Any Additional Information: Ability to develop and maintain effective working relationships with staff, vendors, golfers, and the general public. Other Information The above Description represents the essential and most significant duties of this position. It is not intended to exclude other work duties, assignments and responsibilities not mentioned herein. Columbus and Franklin County Metro Parks has a longstanding commitment to provide a safe, quality-oriented and productive work environment. Alcohol and drug abuse poses a threat to the health and safety of Columbus and Franklin County Metro Parks' employees and to the security of the organization's equipment and facilities. For these reasons, Columbus and Franklin County Metro Parks is committed to maintaining a drug and alcohol-free work environment. Supervision Received: Manager of Park Operations Given: All Golf Course Staff and Volunteers FLSA Status Given the nature of this classification's duties/responsibilities, it has been designated as Exempt under the governing Fair Labor Standards Act and, therefore, is not entitled to formal overtime compensation and/or formal compensatory time. Internal policies regarding compensatory time may apply. Core Values Attendance: Is at work as scheduled; reports to work on time; follows proper procedures for requesting leave or calling off. Policies & Procedures: Follows established policies and procedures; inquires of supervisor if unclear on policy/procedure, includes following safety policies, procedures and protocols. Professionalism: Handles the responsibilities of the position in an effective manner; maintains integrity and appropriate behavior in dealing with conflicts and challenges with the public, co-workers, and managers; offers differing points of view in an acceptable manner. Team Player: Supports other members of the organization in accomplishing their goals and projects; recognizes and credits others for their contribution in achieving goals. Positive Attitude: Supports Metro Parks established priorities at all times; cultivates team environment; exhibits enthusiasm while carrying out responsibilities; looks for solutions to work conflicts and challenges. Productivity: Thoroughly completes work in a timely manner; organizes and plans assignments well or follows supervisory instructions well with little explanation; follows-up as needed. Quality: Demonstrates technical competence, meets job expectations; completes assignments with few errors. Initiative: Does not wait to be told what to do; appropriately makes suggestions for improvements; does not hesitate when things do not go according to routine and quickly adjust to meet expectations. Interpersonal Communication: Interacts with others with tact and courtesy; communicates clearly and effectively; shares information with supervisor or coworkers to achieve goals; responsive to the public.