Service Director / Dining Room Manager

Position Summary The Service Director / Dining Room Manager is the senior front-of-house leader responsible for delivering a refined, welcoming, and highly personalized dining experience for the Members of Sewickley Heights Golf Club. This role sets the standard for service culture, professionalism, and hospitality across all dining outlets, while leading, training, and developing the service team. This position is highly visible, member-facing, and hands-on, requiring a polished hospitality professional who understands the traditions and expectations of a premier private club while embracing modern service standards. Core Purpose of the Role Elevate the Member dining experienceEstablish clear and consistent service standardsDevelop a professional, engaged service teamServe as a trusted ambassador between Members, staff, and leadership Primary Responsibilities – Member Experience & Service Culture Serve as the primary front-of-house ambassador for SHGC dining operationsMaintain a consistent presence on the dining room floor during peak periodsBuild relationships with Members, learning names and preferencesLead service recovery efforts promptly and professionallyActively solicit and respond to Member feedback Dining Room Operations Oversee daily à la carte dining and event operations as neededManage reservations, pacing, and dining room flowEnsure dining spaces are staged and service-readyEnforce uniform and grooming standardsCoordinate closely with the Executive Chef Staff Leadership & Training Recruit, onboard, and train service staffLead pre-shift meetings and service briefingsDevelop and enforce service SOPsMentor Captains and senior staffSchedule staff efficiently Events & Club Functions Oversee front-of-house execution for member eventsCollaborate on staffing and run-of-show executionMaintain consistent standards across all events Administrative & Financial Oversight Assist with labor managementMonitor service supplies and equipmentMaintain service logs and documentationParticipate in planning and evaluations Qualifications Required Minimum 5 years of front-of-house management experienceStrong leadership and communication skillsDeep understanding of private club service standards Preferred Private club experienceWine or service educationPOS and club system experience Measures of Success Positive Member dining feedbackStrong staff retentionConsistent service executionAlignment with SHGC culture and standards Benefits Simple IRA Simple IRA Matching Dental Insurance Employee Discount Health Insurance Paid Time Off Vision Insurance