Highlander Pub

Description General Overview: This position is accountable for assisting servers and bartenders to ensure all diners have an exceptional experience. Key Areas of Responsibility: Customer Service - Greeting and seating guests upon arrival - Conduct all service with a friendly, helpful, and professional demeanor. Acknowledge all customers coming and going in the vesitbule. - Communicate effectively with servers to notify them they have a table. - Notice if a table has not been greeted by a server and ensure that they get service from a server or manager - If a table has bypassed the host stand, ensure you greet them at the table and communicate effectively with them to ensure seating order has been kept - Answer phone calls to add diners to the waitlist during busy times - Take reservations, adhering to our reservation policy and legibly and accurately enter into the reservation book - Accurately take and enter all take-out orders into POS system and ensure customer receives their correct order - Ensure seating chart is up to date and organized - Follow all company standards of service - Comply with all health, safety, and liquor regulations - Assist with bussing of tables during busy times Monies and Gratuities - Proper care and handling of cash drawer funds - Collect all funds owed by customers for take-out orders - Reconcile monies collected to the POS system and close Z - Restaurant Maintenance and Operation - Maintain organized and sanitary work area - Stock host stand supplies - Complete opening and/or closing procedures if assigned those shifts - Check bathrooms for cleanliness - Perform cleaning and minor facility maintenance during slow periods - Roll silverware and other side work as assigned each night Qualifications - Must have a 3 day minimum availability, including evenings and weekends, as necessary with fluctuation levels of diners - Superior interpersonal skills and customer service skills and aptitude - Adaptable, dependable and detail oriented - Capable of diplomatically resolving any customer dissatisfaction - Must be a self-starter and work effectively as part of a team, helping others if needed - Must display positive attitude in managing interactions with others inside and outside the company - Strong organizational skills and ability to multi task Working Conditions The physical working conditions of this position include an environment where standing 7-8 hours is routine. Must be able to lift up to 30 lbs. for short periods.