Pro Shop Retail Manager

About the position The Pro Shop Manager is responsible for the overall management of Pro Shop operations at Birdwood. This person will be responsible for hiring, scheduling and training golf shop team members, running the POS System, maintaining unparalleled guest service standards, and performing a multitude of administrative functions. In addition, the Pro Shop Manager will contribute to making Birdwood at Boar’s Head Resort the best golf experience in Central Virginia. Responsibilities Manage, oversee, and delegate all aspects of the daily operation for the golf pro shopRunning POS System- booking tee times, checking in golfers, assist with any conflict managementRecruit, hire, train, schedule and supervise all golf pro shop operations staffAssist with all financial controls for the commencement and conclusion of business each dayEnsure Resort service standards are maintained with every member and guest interactionAchieve and contribute to the success of operation financial performance goalsContribute to the overall resort team effort by completing additional duties as requestedAssist Resort Retail manager in presenting a well stocked, well labelled and inviting appearance in the golf pro shopPartner with Head Professional to oversee tee time reservation system, starting, monitoring, and pace of playEnsure accurate accounting, recording, and tracking of all member and guest feesEnsure the proper storage, maintenance, cleaning and organization of all golf equipment and rentalsCreate, update and maintain golf shop operations policies and proceduresAdhere to, enforce, and implement all policies and procedures of the facilityAttend all meetings scheduled by management and schedule staff meetings w/ golf shop operations teamAssist with marketing, newsletters, written communications, posting member and guest information, and all golf promotional materials as neededAssist and support all golf facility related community partnership/volunteer opportunities and programsRequirements A minimum of 3 years of experience in Retail Management roleProficient in using Microsoft Office- Word, Excel, Powerpoint, PublisherAbility to communicate professionally and effectively in both verbal and written formatsProficient in each of the following: using technology, maintaining required stock levelsAbility to work a flexible schedule, including holidays, weekends, early mornings and eveningsProven ability to: Work well and positively with management and colleagues within a team environment while having the ability to work independently when requiredProven ability to: Develop strong and positive relationships with all members, key stakeholders, and golf communityProven ability to: Exhibit efficient time management skills and prioritize tasksProven ability to: Resolve problems calmly and professionally, using good judgment and strong interpersonal skillsProven ability to: Understand member and guest service needs and provide anticipatory serviceNice-to-haves Experience managing Golf POS, Golf Genius and Tee Time Management systems4 year college degree or equivalent