General Manager - Braelinn Golf Club

## Key Role Overview The General Manager leads the club's strategic direction, daily operations, and membership growth while ensuring member satisfaction and a positive work environment. This role is accountable for financial and operational goals, building and developing a leadership team across departments, and maintaining alignment with regional leadership. A relocation package is available for this position. ## What are the Key Responsibilities? - Develop and execute comprehensive business and financial strategy plans for the club. - Regularly monitor performance metrics against plans and make data-driven adjustments to meet revenue targets across operational areas. - Provide strategic leadership to department heads across Agronomy, Facilities, Fitness & Wellness, Food & Beverage, Golf Operations, Member Experience, and Sales. - Recruit, select, develop, and continually evaluate a qualified team of department heads. - Guide department heads in creating and executing employee development plans including performance reviews, cross-training, goal setting, and recognition. - Lead recruitment, selection, training, development, and performance management of employees to ensure strong service and member satisfaction. - Implement and review sales, marketing, and net revenue strategies aligned with financial plans. - Maintain expense control systems and forecasting procedures to manage departmental expenses and revenue-to-payroll ratios. - Ensure the club meets financial obligations, including debt and lease agreements, and adheres to GAAP and company policies. - Foster member relationships and maintain high-quality facilities through effective staffing, programming, operations, and maintenance. - Analyze member retention metrics and develop targeted strategies to improve retention; engage with resigning members to capture feedback. - Promote a motivating work environment centered on teamwork, respect, and member satisfaction. - Ensure club operations comply with safety and regulatory obligations. ## What are the Required Qualifications? - High school diploma or equivalent. - Minimum of 3 years of experience in club management, hospitality, or a related field. - Minimum of 1 year of experience managing budgets with the ability to make sound expense-allocation judgments to impact profitability. ## What are the Preferred Qualifications? - Bachelor's degree or equivalent. - Preferred certifications: Food Handlers Certificate, Alcohol Safety / TABC, STAR Service Certification, STAR Trainer Certification, CPR Certification. - Skilled in handling confidential member and employee information with discretion and integrity. - Proficiency with computer literacy and spreadsheet software. - Strong leadership abilities, excellent communication skills, and effective team management. ## Compensation & Benefits - Salary range: Not specified (base pay determined by skills, experience, education, and location). - Medical, dental, and vision coverage. - Life insurance. - Short-term and long-term disability insurance. - 401(k) retirement savings plan. - Generous paid time off and leave programs (with required time off provided for part-time team members as applicable). ## Additional Information - Work arrangement/location: Not specified in posting; role is based at one of Invited's country, city, or athletic clubs (national footprint). - Relocation package is available as noted in the role title. - Invited is an Equal Employment Opportunity Employer. - The posting is not an exhaustive list of duties; additional tasks may be assigned to ensure smooth club operations.