Golf Ranger (Aurora Hills - Seasonal)

About the position It is an exciting time to work for the City of Aurora, we're growing and looking for dedicated and collaborative individuals to join our team of talented and valued employees. Excellent organizations have a set of principles, or core values, that are used to implement their mission and vision. Those values represent the touchstone for the organization, guiding the decisions of the individuals and the organization. At the City of Aurora, we demonstrate our excellence by modeling the CORE 4 Values of: Integrity , Respect, Professionalism , and Customer Service , and we welcome all who share these values to apply. Golf balls rarely fly straight, but our service always should. Rangers act as the main face of the course from the first tee through the final hole. Maintaining the pace of play keeps everyone happy while they hunt for lost balls in the woods. Genuine kindness makes every interaction better, even during busy afternoons. Helping people find their way or providing water proves we put the player first . Doing the right thing stays the top priority when checking receipts or handling a tough call solo. Staying calm under pressure helps maintain peace and preserve a professional atmosphere on the greens. Heavy bags and muddy cart paths come with the territory, so being prepared for manual work is essential. Serving our local public requires an honest approach and a friendly smile every single day. Performs a variety of manual and skilled functions associated with daily golf shop outside services at one of the city owned golf courses. Primary focus of position is making sure all outdoor amenities and services are provided to customers in a professional manner aimed at maximizing the overall customer experience. The Golf Division operates the courses as a division of the Parks, Recreation and Open Space Department. This position involves greeting customers, answering questions, giving directions or any other service that will improve customer satisfaction. Responsibilities • Provide excellent customer service while on duty. • Assure the proper pace of play during round of golf • Assure the Golf Division's policies are being followed. • Assist golf shop with messages to golfers • Assist golfers in emergency situations • Keep peace on golf course between golfers and groups • Ensure litter or debris is picked up and golf course is as tidy as possible • Assist with providing drinking water if available to golfers • Assist golf shop staff with outside services duties when necessary • Periodically check restrooms on course and identify problems • Communicate with all other staff in maintenance/ outside services and pro shop at all times to issues that need addressing. • Starter Duties involve greeting customers at the first tee and providing correct information. • Ensure all paperwork is taken care of and ensuring everyone is paid to play with a receipt in hand • Assure orderly flow of play in accordance with reserved tee times and that groups hit off at the correct time • Regularly communicate with the golf shop staff in regard to problems that may arise and rectify problems in advance • Follow the City of Aurora Policy and Procedure manual for operational issues • Thorough understanding of the golf operation and all golf shop positions including maintenance and outside services • Other duties to be assigned as needed Requirements • Must be 16 years old by time of hire • An equivalent combination of education, training, and experience that demonstrates required knowledge, skills, and abilities may be considered. • Education: No minimum requirement • Experience: No minimum requirement • Knowledge: Awareness that the customer experience must be the priority if we are to be successful • Understanding that as a government employee, it is our job to serve the public • Awareness of the importance of treating everyone with equal respect and kindness • Awareness of generally accepted cash handling best practices • General knowledge of the traditions surrounding the game of golf • Skills: Strong interpersonal skills showcased by a genuinely friendly nature (in-person and phone) • Servant oriented attitude – desire to help customers feel welcome and appreciated • Exhibits a calming influence in conflict situations • Knowing when to offer assistance to help with a situation • Experienced in traditional computer operations and windows-based programs • Abilities: Estabish and maintain effective working relationships with employees at all levels of organization • Be professional when interacting with fellow-employees and the public • Handle sensitive situations with tact and diplomacy • Communicate effectively both orally and in writing • Know when to call on a supervisor or another more experienced staff member to assist with a situation • Creatively solve problems, negotiate and handle stressful situations in a positive manner • Have an open mind and look at situations from multiple perspectives • Take direction and sometimes criticism from superiors in a constructive manner • Licenses and Certifications Required: Colorado Driver’s License (at the discretion of the Supervisor)– within three months of being hired Nice-to-haves • Previous experience as a golf ranger or working in golf course operations is preferred. • Customer service experience a plus. Benefits • Make a difference in the lives of real people every day • Diverse community • Competitive total compensation package • Well-Funded General Employees Retirement Plan • Light rail station minutes away • On-site fitness center and overall employee well-being programs • Internal educational programs to assist with career advancement • Access to innovation workspaces