Spa Receptionist

Our Mission: To fulfill our PROMISE to our employees, Members and guests in order to create a reimagined Country Club life. Passionate – We love what we do and have fun doing it! Refined – We strive for excellence in our communication. Ownership – We are proactive and accountable in any task, challenge or opportunity presented to us. Mindful – We are present, patient, and aware so that we can best anticipate the needs of those around us. Innovative – We are eager and open to seek ways to improve Country Club life. Safe – We take responsibility for creating a safe environment. Empathy – Every concern, suggestion, or feedback is a welcomed opportunity to understand the feelings and needs of others. OVERVIEW: The Spa Front Desk Receptionist is responsible for the reception area at the Spa. This includes the greeting of all guests, answering phone calls, assisting guests with questions regarding Spa services and products, booking all appointments, checking the guest into the computer system and charging for services performed. Here in the Lifestyle and Wellness Department, all of our employees work as a team. All employees may be asked and must be willing to help out in all other areas including Fitness and/or Aquatics. Spa Receptionists must also be willing to work as a Spa Programmer/Key as needed. Boca West Country Club believes in Country Club life reimagined! The motivation to perform each of our PROMISE values through your career as well as all Member interactions is at the forefront of our expectations. ESSENTIAL DUTIES AND RESPONSIBILITIES: § Be on time for your shift. § Be flexible with your schedule, supporting the needs of the Spa. Including Holiday’s, Weekend’s, and opening or closing shifts. § Properly open and close spa each day according to Standard Operating Procedures. § Accurately book, change and cancel spa appointments. § Acknowledge and greet everyone who enters and leaves Spa facilities. § Provide detailed descriptions of Spa treatments, packages, services, facility features and hours of operation. § Utilize Spa computers with skill and proficiency. § Answer the phone promptly and use the guest’s name throughout the phone conversation. § Actively promote the Spa, treatments, services, sessions and retail, as well as programs, promotions and/or discounts available. § Maintain eye contact when addressing external and internal guests. § Handle guests’ questions and concerns professionally and courteously. § Provide accurate, appropriate and immediate responses to all requests by guests, ensuring complete guest satisfaction. § Maintain a clean; safe, fully stocked and well organized work area. § Have the ability to work without constant direct supervision and remain at assigned post for extended periods of time. § Maintain a positive attitude and contribute toward a quality work environment. § Regularly attend, participate in and support training and staff meetings for the Spa. § Assist in all areas of the Lifestyle and Wellness operation as requested by management. § Communicate to management any and all occurrences involving staff or guests in the spa that require attention. § Uphold the standards of sanitation and sterilization as directed by law and the Spa’s policies and procedures. § Be willing and able to work as a Spa Programmer/Key, as well as assisting in the Spa Garden. This may include, but is not limited to, cleaning, restocking, setting up lounge chairs and assisting Member’s in food and drink orders. § Assist in all areas of the Lifestyle and Wellness department as requested by management, including the Fitness and Aquatics Departments. § Able to assist in any Member Events including (but not limited to) Fun Run’s, Member Events, Pop Up Shops, Trunk Shows and services in our Outdoor Spa Garden, as asked by management. Minimum Qualifications: § Must have enthusiasm and possess excellent customer service skills. § Must be detail-oriented and have ability to multi-task. § Ability to be efficient and productive in a fast-paced environment. § Must possess basic math and computer skills. § Enjoy working with people and possess a friendly and outgoing personality. § Excellent communication and listening skills. § Must be a team player. COMPETENCIES - To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Responds to requests for service and assistance. Contributes to building a positive team spirit. Treats people with respect. Works with integrity and ethically. Follows policies and procedures. Supports organization's goals and values. Adapts to changes in the work environment. Is consistently at work and on time. Follows instructions, responds to management direction. Asks for and offers help when needed. Includes appropriate people in decision-making process. Treats others with respect and consideration regardless of their status or position. Demonstrates accuracy and thoroughness. Completes work in timely manner. Observes safety and security procedures. Reports potentially unsafe conditions. Uses equipment and materials properly. EDUCATION, EXPERIENCE, and TRAINING: High school diploma or general education degree (GED); and one to three months related experience and/or training; or equivalent combination of education and experience. Additional courses, experience or knowledge in Hospitality, Country Club, or Resort services is preferable. PHYSICAL DEMANDS - The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee must frequently lift and/or move up to a minimum of 5 pounds. WORK ENVIRONMENT - The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. This position works in an environment with moderate noise level. Shift Requirements – Spa Operating Hours are currently 9:00am – 7:00pm Monday through Thursday and 9:00am – 6:00pm Friday through Sunday (these hours may change at any time: § Full Time – o At least 30 hours a week, depending on season and to maintain benefits. o 4 – 5 shifts per week, ranging from 6 to 8-hour shifts. o At least 2 shifts being weekend days, which include Friday, Saturday and or Sunday. § Part Time – o Required hours range from 12 - 30 per week, depending on season. o Requires 2 shifts per week, ranging from 6 – 8 hour shifts. o One shift must be a weekend day, which includes Friday, Saturday or Sunday. § The Spa at Boca West also has blackout dates, where not time off is permitted. Shift Requirements – Spa Operating Hours are currently 9:00am – 7:00pm Monday through Thursday and 9:00am – 6:00pm Friday through Sunday (these hours may change at any time: § Full Time – o At least 30 hours a week, depending on season and to maintain benefits. o 4 – 5 shifts per week, ranging from 6 to 8-hour shifts. o At least 2 shifts being weekend days, which include Friday, Saturday and or Sunday. § Part Time – o Required hours range from 12 - 30 per week, depending on season. o Requires 2 shifts per week, ranging from 6 – 8 hour shifts. o One shift must be a weekend day, which includes Friday, Saturday or Sunday. § The Spa at Boca West also has blackout dates, where not time off is permitted. The Spa Receptionist is responsible for the reception area at the Spa. This includes the greeting of all guests, answering phone calls, assisting guests with questions regarding Spa services and products, booking all appointments, checking the guest into the computer system and charging for services performed. Here in the Lifestyle and Wellness Department, all of our employees work as a team. All employees may be asked and must be willing to help out in all other areas including Fitness and/or Aquatics. Spa Receptionists must also be willing to work as a Spa Programmer/Key as needed. Boca West Country Club believes in Country Club life reimagined! The motivation to perform each of our PROMISE values through your career as well as all Member interactions is at the forefront of our expectations.