Facilities Maintenance Coordinator

About the position Sand Valley is a golf resort and community settled gently upon 12,000 acres of rugged, pre-historic sand dunes in central Wisconsin. Here, residents and guests will find six world-class golf courses built in harmony with the land: Sand Valley, Mammoth Dunes, Sandbox, The Lido, Sedge Valley, and Commons. Founded in 2016 by brothers Michael and Chris Keiser, the resort is known for its friendly hospitality and a community of golf and outdoor enthusiasts who have been drawn to the raw beauty and serenity of the vast Wisconsin Wilderness. Beyond premier golf, Sand Valley is a year-round celebration of all the outdoors from fat-tire biking, hiking, and kayaking to ice hockey, skating, or a guided cold plunge. The resort now features a 13,000-square-foot Tennis Center with 16 grass tennis courts and the eleventh Court Tennis facility in the United States. Alongside soul-stirring golf and outdoor exploration, Sand Valley offers a variety of savory dining venues showcasing globally inspired and rustic Wisconsin cuisine. The Sand Valley team works together to create experiences of a lifetime by asking questions and sharing ideas. With authenticity and a hard-working attitude, Sand Valley helps guide guests through an immersive experience in Wisconsin's natural beauty and away from the demands of daily life. Position Summary The Facilities Maintenance Coordinator is responsible for receiving and processing work orders, assigning them to appropriate technicians or crews based on their availability and skillset, monitoring the progress of work orders, and communicating updates to customers and field personnel, ensuring timely completion of tasks while optimizing efficiency and resource allocation; essentially acting as the central hub coordinating all aspects of a company's service work orders. This includes understanding all the work order system’s aspects and features including but not limited to inventory management. Responsibilities Receiving and logging work orders: Taking incoming work orders via phone, email, or online systems, recording details like customer information, problem description, and priority level.Assigning work orders: Analyzing technician availability, skillsets, and geographic location to assign work orders to the most suitable technicians or crews.Scheduling work orders: Creating efficient schedules based on priorities, customer availability, and technician routes.Communication with technicians and customers: Regularly updating technicians on assigned work orders, providing necessary details, and communicating updates to customers regarding estimated arrival times and service status.Monitoring work order progress: Tracking the progress of assigned work orders using dispatch software, identifying potential delays, and taking corrective action when necessary.Resolving issues: Addressing customer concerns, coordinating with technicians to troubleshoot problems, and escalating issues to supervisors when required.Maintaining records: Keeping accurate records of work orders, including completion times, parts used, and customer feedback. This includes tracking labor for each technician on duty.Dispatching emergency work orders: Prioritizing and quickly dispatching urgent service requests.Calling vendors and coordinating with them as needed.Requirements Excellent communication skills: Ability to clearly and concisely communicate with customers, technicians, and other departments.Strong organizational skills: Efficiently managing multiple work orders and prioritizing tasks based on urgency.Technical proficiency: Familiarity with dispatch software, routing systems, and other relevant computer applications.Problem-solving abilities: Identifying and resolving scheduling conflicts or unexpected issues that may arise.Attention to detail: Ensuring accuracy in recording customer information, work order details, and technician updates.Ability to work under pressure: Effectively managing a high volume of work orders in a fast-paced environment.Employment is contingent upon successful completion of required pre-employment screenings and verifications, as applicable to the role.Benefits Golf PrivilegesRetail & Restaurant DiscountsEmployee Meal ProgramUniform Benefit ProvidedEmployee Assistance Program – Canopy