General Manager, Kings River Golf & Country Club

About Kings River Golf & • Country Club Kingsburg, CA | Kings River Golf & Country Club is a private, 18-hole golf club located along the Kings River near beautiful Kingsburg, California. Established in 1955 by a group of local businessmen from the Kingsburg Kiwanis Club, Kings River Golf and Country Club was a labor of love for the small communities it served. The original 9 holes was designed by the first golf pro at Kings River Golf &Country Club, Nick Lombardo and the second 9 holes by Bob Baldock. Kings River Golf & • Country Club has always been a very special part of the Kingsburg and neighboring communities, and will continue to be for years to come. CLUB DETAILS Facility: Member-Owned Course Access: Private Number of Holes: 18 Total Annual Rounds: 35,000-40,000 Number of Carts: 65 Members: 500 Equity Members, 65 Social Members Primary Golf Season: Year-Round Caddie Program: No Practice Range: Yes Short Game Area: Yes Number of Staff Managed: 40 total – 15 in maintenance, 3 in golf operations, 20 in food & beverage and 2 office staff. Position Overview Title: General Manager Reports to: Board of Directors Supervises: All Club Operations Position Description: The General Manager is responsible for all operations of the Club, including those pertaining to golf, food and beverage, greens, facilities and maintenance. Additionally, the General Manager will manage all club activities, ensuring that all services provide an exceptional hospitality experience. The General Manager leads in the development and oversight of the annual budget and ensures departments have documented annual goals to improve the member experience and the improve /maintain the club assets based on committee and member feedback and commensurate with the Club vision. The General Manager is accountable for the club’s overall performance, fostering a positive team culture that consistently upholds superior service standards, operational efficiency, fiscal responsibility and the Club’s core values. Oversight of compliance of policies and procedures by members and staff, and monitoring of adherence to laws related to business operations. The General Manager works closely with the Board of Directors and the Executive Committees and reports directly to the President of the Board of Directors. Essential Job Functions Member Services: Provide consistent and sincere engagement with members, maintaining highly visibility to members and staff at the Club. Strong leadership skills in a positive and encouraging manner for the members, guests and staff. Create and maintain a first-class service culture throughout the Club property. Address and find resolution to member and guest complaints and suggestions, general service, employee attitude, maintenance, and presentation of the clubhouse operations. Provide clear and timely communications with the membership. Have strong interpersonal skills, the ability to work with an array of membership and employees in a productive and adapting manner. Personnel Management Provide leadership and oversight of recruiting, hiring and development of Club Personnel. Provide support and mentorship for development of all direct reports. Instill the “team-player” concept in all employees and to coach, counsel and evaluate Club staff. Ensure that a positive spirit and healthy work environment exists throughout the Club, one that is free of safety risks and all forms of employee harassment. Maintain an effective communication program where employees are treated in a fair, structured and consistent manner. Function as an administrative and communication link between all departments at the Club. Help to facilitate a team environment with high moral and ethical standards with efficient use of resources to position the Club to be a desired employer. Ensure that all employees have received, reviewed and have signed the Club’s most current Employee Handbook annually. Ensure position posting for all management roles, and collaborate with Board on the vetting of candidates in our major management positions. Present organizational changes and promotions to the Board for input/feedback on such proposals for major management positions. Display a hands-on approach and lead by example. Be visible and approachable to staff, members, and guests. Assist the Department Heads as well as the Club in developing and implementing long-range (strategic) and annual (business) plans, operating reports, forecasts, and budgets. Responsible for all direct reports and department heads. Conduct annual developmen