Player Services Manager (Caddie Manager)

### **Overview** The Player Services Manager is a key member of the overall Golf Operation and the leader of the Caddie Program, in all facets. This includes, but is not limited to, managing the day-to-day caddie operations, caddie payments, caddie assignments, caddie development, and recruitment of caddies. Providing excellent member and guest experiences are a priority with a visible presence in the operation. This person is someone who understands how to motivate caddies to be onsite during the shoulder seasons. The professional will report to the Head Golf Professional and work alongside all Assistant Golf Professionals and the Outside Operations Manager. The Caddie Program at Park Ridge Country Club is entirely youth focused. As an active Evans Scholars Program, the next Player Services Manager will be expected to continue the tradition of recruiting and developing Evans Scholars on their own and through the various Club partner programs. Lastly, the importance of maintaining our caddies’ independent contractor status is paramount. The Player Services Manager must have the ability to navigate and manage the new standards set. This position is contigent on the completion of a successful background check. ### **Experience Required** - Experience managing a caddie program. - Strong interpersonal skills. - Ability and desire to lead. - Maintain a professional image both on and offsite. - Effective communicator. - Ability to work with a team to achieve goals set forth by Club leadership. - Ability to foster a friendly work environment. - Dedicated to an unrivaled member/guest service experience. ### **Essential Responsibilities** - Perform all duties involving recruiting, training, and retaining caddies in an organized fashion. - Scheduling caddies to meet the needs of the membership. - Maintaining constant and effective communication with caddies and membership. - Responsible for caddie payment procedures and cash handling. - Maintaining organized caddie records. - Continuing caddie evaluation and education. - Managing 150+ youth caddies. - Classifying all caddis and developing strong incentives for promotion. - Engaging in Evan Scholarship Program. - Managing the 1st tee responsibilities alongside the Assistant Golf Professionals and Outside Operations Manager. As we have no tee times for most of the week, the Player Services Manager will have to keep current with the members’ play and caddie requests in real time. ### **Benefits** - Dental, Vision and Health Care Benefits (after 90 days of employment) - 401K Benefits (after 12 months of employment) - Staff Uniforms - Golf Course Privileges - Meals Provided - PGA Dues and Education Expenses (if applicable)