Retail Ski Boot Fitter Winter '26

Retail Ski Boot Fitter

Yellowstone Club's Retail & Rental department is currently seeking candidates for a Retail Ski Boot Fitter for the upcoming Winter season Our Winter employment months are November – April.

The purpose of the Retail Ski Boot Fitter is to provide members and guests with an outstanding customized ski/snowboard boot fitting experience.

Major Responsibilities:

Ensure that each member and guest receives outstanding guest service in a guest friendly environment which includes greeting and acknowledging every member and guest, maintaining outstanding service standards, solid product knowledge and all other components of guest service.Empowered to guarantee total guest satisfaction, display hospitality and professionalism to our guests at all times, take pride in representing Yellowstone Club professionally with our members and guests and assure that all transactions with guests are handled in a legal and ethical manner.Understand and apply all property safety and security procedures to maintain a secure and safe environment for employees, members, and guests at all times.

In the event of an accident or emergency, seek medical attention if necessary and contact the General Manager or Human Resources immediately.Maintain a favorable working relationship with all company employees to foster and promote a positive working environment.Essential Job Functions:

Provide accurate and timely information regarding retail shop and services.Utilize the elevated levels of sales and service to maximize sales performance.Demonstrate an in-depth knowledge of the merchandise.Provide the highest level of customer service.Keep selling floor and merchandise neat, organized and stocked.Assist in the maintenance of all inventories in the stockroom and on the selling floor.Properly execute all relevant register functions.Ensure merchandise is neat, clean and pressed for presentation in the Retail Shop to the Club's standards.Custom mold liners, footbeds, and shellsExtensive knowledge of the foot and how to identify and correct foot related problemsOther Duties and Responsibilities:

Handle Member and guest questions, complaints, and issues.Charge the appropriate Member account for items purchased.Answer Member, guest, prospect, and interdepartmental inquiries by telephone, facsimile, email and mail.Provide a positive atmosphere in the retail shop for Members, guests, and employees.Perform all duties and responsibilities in a timely and efficient manner in accordance with established Club policies, procedures, and standards of service to achieve the overall objectives of this position.Meet departmental productivity, organization, punctuality/attendance and consistency standards.Maintain a positive and respectful attitude.Treat Members, guests, vendors, customers and co-workers with professionalism and respect at all times.Maintain privacy of our Members at all time.Maintain a clean and neat appearance at all times.Communicate regularly and effectively with all employees, supervisors, managers and directors.Perform work in a safe and high quality manner.Project a favorable image of Yellowstone Club to Members and guests at all times.Must be able to work flexible work hours/schedule including evenings, weekends and holidays.

Long hours may be required due to business demands.Cleans work spaces by cleaning desks or taking out trash.Nothing in this job description restricts management's right to assign or reassign duties, work hours and/or responsibilities for this job at any time.

Disclaimer: This job description is only a summary of the typical functions of this position and should not serve as an exhaustive or comprehensive list of all the possible duties, tasks and responsibilities being performed by people assigned to this classification. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Experience/Education Required: High school diploma, GED or vocational training or job-related course work; One to two years' experience in customer service; Strong verbal/written communication, interpersonal, and analytical skills; Previous cash handling experience; Ability to interact and maintain positive relationships with Members, guests, co-workers, and management.

Experience/Education Preferred: Previous work experience in ski retail and boot fitting industry.

Certificates & Licenses: Valid State Driver's License.

Computer Skills: Intermediate knowledge of Microsoft Office systems.

Language Ability: Able to speak clearly and effectively with Members, guests, co-workers, vendors and other Yellows