Retail Golf Services Associate

17.25 - 19.75 USD Hourly

Overview At PGA TOUR Superstore, we are always looking for enthusiastic, self-motivated, flexible individuals who will share a passion for helping transform our business. As one of the fastest growing specialty retailers, we are dedicated to hiring selfless team players from different backgrounds to influence the growth of our organization. Part of the Arthur M.

Blank Family of Businesses, PGA TOUR Superstore continuously strives to create a family culture for our Associates – driven by our vision to inspire people through golf and tennis.

Position Summary Reporting to the Sales and Service Manager, a Club Services Associate will execute all Club Services, including re-gripping, re-shafting, loft and lie adjustments, and front-end operations like returns, exchanges, and promotions. They will maintain a premier merchandise presentation to enhance sales and Customer experience, ensuring all areas are operational and well-kept. Additionally, they will assess and diagnose club issues, provide clear communication about repair options, and document service orders accurately to support inventory management, all while fostering a culture of safety and ethical conduct. Key Responsibilities Engage with every Customer encountered and offer world class service by leveraging PGATSS Service behaviors. Focus on building lasting relationships that keep the Customer coming back. Executing all Club Services such as Re-gripping, Re-shafting, Loft & Lie measurements / adjustments, etc. Executing all Front-End operations such as returns, exchanges, gift cards, lesson redemptions, loyalty program awards, discounts, promotions, coupons, etc. Assist in keeping Front-End and Services merchandise presence at a premiere stock and visual level to drive sales and the Customer experience. Ensure all Club Services and Front-End areas, equipment, and supplies are always maintained