General Manager/COO The Army and Navy Club

GENERAL MANAGER/CHIEF OPERATING OFFICER PROFILE:

THE ARMY AND NAVY CLUB

WASHINGTON, DC GENERAL MANAGER/CHIEF OPERATING OFFICER OPPORTUNITY AT THE ARMY AND NAVY CLUB

The Army and Navy Club in Washington, DC, two blocks from the White House, seeks a General Manager/Chief Operating Officer to serve a membership drawn from the military and national security communities. The ideal candidate is a polished leader with a proven record in both operations and the boardroom, able to set a clear vision, implement best practices, and align the entire organization behind it. A genuine appreciation for military traditions and for the culture of a historic city club is essential. Prior service in the Armed Forces is not a prerequisite for the position.

The role requires comprehensive operational expertise, including strong HR practices and excellence in food and beverage, member service, and event programming, with hotel and athletic or recreational experience considered a plus. The role requires sound financial acumen, including capital budgeting and project management, to steward the Club’s historic building and facilities.

The General Manager/Chief Operating Officer (GM/COO) must also build cooperative relationships with the regulatory, security, and federal agencies involved in operating in the nation’s capital. Members are well-traveled and expect excellence in every respect.

Click here to watch a brief video about this opportunity.

ABOUT THE ARMY AND NAVY CLUB

The Army and Navy Club was founded on December 28, 1885, when seven Army, Navy, and Marine Corps veterans of the Mexican and Civil Wars met to form the United Service Club. Renamed The Army and Navy Club in 1891, it settled that year at the southeast corner of 17th and I Streets, facing Admiral Farragut’s statue across Farragut Square. It has stayed on the Square ever since. Albert L. Harris’s 1912 building still provides the facade today, but the interior was rebuilt around a steel frame in the mid-1980s and dedicated by President Ronald Reagan in January 1988.

The club houses military artifacts, rare art, and service memorabilia, along with a library founded in 1891 that holds nearly 20,000 volumes and is among the country’s finest private military collections. Membership is open to commissioned officers of all eight uniformed services, plus additional distinguished associate members, and has included presidents and cabinet officials.

Today it has more than 6,000 members, 32 hotel rooms, fine dining, fitness, squash and racquetball courts. It is a Platinum Club of America, ranking 21st among the top 50 city clubs for 2027-2028. Members can also use more than 200 private clubs worldwide through its reciprocal network.

The Club Motto: “Never Stop Serving.”

THE ARMY AND NAVY CLUB BY THE NUMBERS

Gross Volume: approximately $14.0M Annual Dues Volume: approximately $6.2M F&B Volume: approximately $4.1M Approximately 86 Full-time Employees 14 Board Members with 3-year terms Initiation Fee: $1,500 Annual Dues: $2,112 The Army and Navy Club is an organized 501 (c)(7) POS System – Jonas

THE ARMY AND NAVY CLUB WEBSITE: www.armynavyclub.org

GENERAL MANAGER/CHIEF OPERATING OFFICER – POSITION OVERVIEW

The General Manager serves as the Club’s Chief Operating Officer and is employed by the Board of Governors. Under the Club’s bylaws, the GM/COO reports to the President and oversees the Club’s administration, staff leadership, and execution of Board-approved policies, strategic priorities, budgets, and operating objectives.

The GM/COO represents the Club within the authority delegated by the Board and serves as the principal steward of the Club’s operations, facilities, financial resources, and member experience. The GM/COO’s core responsibilities are delivering exceptional service to members and guests; protecting, maintaining, and enhancing Club assets; and ensuring the long-term vitality of the institution.

A principal responsibility of the position is the successful execution of the Board-approved Master Plan and related capital improvement initiatives. The position requires strategic leadership and management skills necessary to guide the Club through an important period of investment. Within Board-approved budgets and policies, the GM/COO sets standards for quality, service, and accountability across the organization.

The GM/COO oversees all departments, including hotel operations and food and beverage services, and is accountable for human resources, legal and regulatory compliance, membership, finance, safety and security, facilities management, and any other duties assigned by the President in accordance with the Club’s bylaws.

REPORTING RELATIONSHIPS, RESPONSIBILITIES, AND AUTHORITY OF THE GENERAL MANAGER/CHIEF OPERATING OFFICER

PRESIDENT, BOARD OF GOVERNORS, AND COMMITTEE CHAIRS

Meet routinely (weekly recommended) with the President to review Club operations, strategic priorities, emerging issues, and progress toward Board-approved objectives, and meet with committee chairs by phone or in person before each Board meeting. Attend all meetings of the Board of Governors (except Executive Session unless specifically invited), and provide clear, concise, and timely reports on Club operations, financial performance, strategic initiatives, and matters requiring Board attention. Be prepared to explain budget variances and recommend corrective actions when appropriate. Keep the President, Board, and committees current on issues affecting the Club and the club industry at the local, regional, and national levels. Avoid surprises: communicate good and bad news promptly, address problems before they become crises, and give early notice of employee or member activities that may draw media attention, legal action, or member-relations concern. Participate ex officio, or assign a staff delegate, in all committee meetings to ensure continuity and adherence to Club policy and Board-approved budgets. Serve as a professional resource to all committees; help them develop programs and social activities that further the Club’s mission; foster strong working relationships between Committee Chairs and Department Heads; and coordinate activities across committees to ensure alignment with Club priorities and avoid conflicts. Securely maintain official documents, records, and employment documentation in accordance with applicable legal, regulatory, and records-retention requirements.

MEMBERS

Develop systems so members are recognized by name and their needs are anticipated, and train staff to do the same. Deploy Club assets, including operating capital and personnel, for maximum member satisfaction, comfort, safety, and return on investment. Be visible, accessible, responsive, and gracious with members, but neither intrusive nor obsequious.

FACILITIES

Maintain all Club facilities and grounds in keeping with the Club’s image, historic character, and with applicable regulations, codes, and restrictive covenants, ensuring safety, cleanliness, aesthetics, preservation of asset value, and timely maintenance and repairs. Serve as the management lead for execution of the Club’s Board-approved Master Plan and capital improvement program. Work closely with the President, Board, House Committee and other affected committees, consultants, project director, and staff to maintain momentum and advance approved projects from concept to completion. Oversee all aspects of project development and delivery, including project planning, budgeting, bidding, contractor recommendations for House Committee consideration, contracting, scheduling, stakeholder coordination, and monitoring costs, quality, and outcomes.

PERSONNEL

Build and lead a staff with high morale, loyalty, skill, professionalism, and attentiveness to members’ needs, delivering consistently gracious service that meets private club standards, competition, and budget. Set a professional standard by personally upholding the Club’s core values and high ethical practices, both within the Club and in the community. Promote communication and coordination through clear organizational lines and proper channels for members and staff, staff meetings, recognition, and clear job descriptions, employee and best-practice manuals, and personnel policies. Design and run a training program that supports promotion from within, succession planning, and staff career growth, and advocate funding for continuing education and professional development.

FINANCES

Prepare annual operating and capital budgets and forecasts, by department and consolidated, with department director input and subject to Finance Committee and Board approval. Follow and advocate for the Capital Reserve study in capital budgeting, and support and defend recommendations before the Finance Committee and Board. Present clear monthly financial reports and an executive summary to the Treasurer, President, and Finance Committee Chair for presentation to the Board, including a Statement of Activities versus Budget, a Statement of Financial Position, and membership data.

INITIAL PRIORITIES OF THE NEW GENERAL MANAGER/CHIEF OPERATING OFFICER

Work with staff, Board, and committee members to ensure sound financial reports and processes are in place and followed. Develop a thorough understanding of the Board-approved Master Plan, establish productive working relationships with project stakeholders, assess project readiness, and create an actionable implementation roadmap for approved capital improvement initiatives. Build employee morale and engagement by being present throughout the operation: learning names, getting to know the team and its issues, and learning the Club’s procedures and business rhythms. Hire an Executive Chef if not in place when starting position. Evaluate the member service experience, how it connects to employee morale and key department leaders’ accountability, and how to advance steady, continuous improvement. Earn the trust and confidence of the Board and staff by being candid and proactive, and by listening and responding respectfully.

CANDIDATE QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty. The requirements listed above are representative of the knowledge, skills, and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

EDUCATIONAL AND CERTIFICATION QUALIFICATIONS

A bachelor’s degree is preferred, with a focus on Hospitality Management. Demonstrated experience leading significant capital projects, facility renovations, construction initiatives, or long-range asset management programs is highly desirable. Substantial private club or hospitality experience will be considered in lieu of the degree. Industry certifications such as CCM are encouraged but not required

EMPLOYMENT ELIGIBILITY VERIFICATION

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

SALARY AND BENEFITS

Salary is open and commensurate with qualifications and experience. The club offers an excellent bonus and benefits package including association membership. Salary Range: $250,000 to $300,000

INSTRUCTIONS ON HOW TO APPLY

Please upload your resume and cover letter, in that order, using the link below. You should have your documents fully prepared to be attached when prompted for them during the online application process. Please be sure your image is not present on your resume or cover letter; that should be used in your LinkedIn Profile.

Prepare a thoughtful cover letter addressed to The Army and Navy Club Vice President and Search Committee Chair, William G. Timme, Rear Admiral, USN (Ret), and clearly articulate your alignment with this role and why you want to be considered for this position at this stage of your career and why ANC and the Washington, DC area will be beneficial to you, your family, your career, and the Club if selected.

You must apply for this role as soon as possible but no later than Friday, November 30, 2026. Candidate selections will occur in mid-December, with first Interviews expected in early January 2027 and second interviews a short time later. The new candidate should assume their role by mid-March 2027.

IMPORTANT: Save your resume and letter in the following manner:

“Last Name, First Name – Resume” &

“Last Name, First Name – Cover Letter – The Army and Navy Club”

(These documents should be in Word or PDF format)

Note: Once you complete the application process for this search, you are not able to go back in and add additional documents.

If you have any questions, please email Katy Eliades: katy@kkandw.com

Search Executives:

J.G. Ted Gillary, CCM, CCE, ECM, CMAA Fellow

Executive Coach, Search & Consulting Executive

O: (833) KKW-HIRE, ext.709

M: (313) 220-6140

ted@kkandw.com

Kurt D. Kuebler, CCM, CMAA Fellow

Partner

O: (833) KKW-HIRE, ext. 701

M: (407) 864-6798

kurt@kkandw.com

Candidate Application & Security Notice

KK&W is the exclusive search firm for this position. Candidates are encouraged to apply directly through the official position profile on our website. KK&W never authorizes third-party recruiters or search consultants to represent our searches. We never require candidates to pay fees to participate in our search process. If you receive a suspicious communication or request for payment or sensitive personal information, please contact KK&W directly to verify its legitimacy.

To apply for this position click the link below.

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