Head Golf Professional

OverviewWelcome to a career opportunity like no other at Big Cedar Lodge, America's Premier Wilderness Resort! Nestled in the heart of the Missouri Ozarks, Big Cedar Lodge stands as a testament to the vision of Johnny Morris, the visionary founder of Bass Pro Shops. Driven by an unwavering commitment to connect people with nature, Morris embarked on a journey to create an unparalleled golf experience, making Big Cedar Lodge America's Next Great Golf Destination.

Our golf properties boast the title of \"AWARD WINNING GOLF IN THE MISSOURI OZARKS,\" offering a captivating blend of scenic beauty and world-class golf courses. Enveloped in the splendor of NATURE'S FINEST™ , our courses are masterfully designed by some of the most esteemed names in the golfing world, including Tiger Woods, Jack Nicklaus, Tom Watson, Gary Player, Tom Fazio, Bill Coore, and Ben Crenshaw.

As a member of our team, you'll have the unique opportunity to be part of an organization that thrives on delivering exceptional experiences and fostering a deep connection between individuals and the breathtaking Ozark landscape. Join us in shaping the future of hospitality and contribute to the legacy of Big Cedar Lodge as we continue to redefine the standard for luxury, adventure, and excellence in the world of resorts and golf.

Big Cedar Lodge is Hiring a Head Golf Professional to Lead Golf Operations at Ozarks National

Position Summary:As a member of the Big Cedar Golf Leadership Team the Head Golf Professional has the responsibility for the overall management of the golf operation while working cooperatively with other departments. Will provide technical and managerial supervision of the Golf Shop, Outside Operations, and Practice Facilities, etc., while promoting the overall Resort and Golf Operation.

The Position Supervises:Assistant Golf ProfessionalsGolf Shop Service AssociatesOutside Service AssociatesFirst Tee/On Course Guide AssociatesEssential Functions Duties and Responsibilities:Oversee the reservation/tee sheet system, check-in experience, pace of play, etc.Track and verify all players and guests, green fees, golf carts, club care, lockers, and other charges necessary, and facilitate accurate accounting and recordkeepingProficient in Golf Genius softwareOversee the operations of the practice facilityEnsure the proper storage, safety, and cleaning of golf equipmentAdminister the Rules of Golf and educate associates.Develop, maintain, update, and utilize customer databaseMake providing excellent service a top priority.Consistently produce five-star service through proper training.

Along with hiring the right people who enjoy serving others.Oversee retail merchandise in step with the mission of the golf operation and retail departmentMaintain a profitable golf merchandising operationAssist in the development of buying plans and all golf related purchasingSupervise physical inventories, present a diverse and desirable array of golf equipment, apparel and accessoriesAssist in the development of necessary systems utilizing POS to safeguard inventories and cashEstablish accurate recordkeeping policies and proceduresSupervise and train all golf shop staff to maximize sales opportunitiesEnsure customer database includes and tracks important dates, spending, sizes, preferencesMaintain an attractive and orderly appearance in and around the golf shopConduct accurate and timely inventory countsAssist with the training of the full facility staff in regard to player development and encourage their participationRecruit, hire, train, motivate, and supervise all golf operations staff and maintain accurate payroll recordsEnsure evaluations and annual reviews are completed and recorded for all applicable staffAttend staff meetings as scheduled by leadership and schedule staff meetings with golf operations associatesUpdate and maintain golf shop policies and procedures and job descriptions and ensure they are adhered to and posted in the proper areasMaintain safety standards and safety equipment within OSHA requirementsAdhere to, enforce, and implement policies and procedures of Big Cedar Golf & BCLResponsible for the financial and operational performance of the golf shop operations and golf servicesEnsure all financial goals and objectives are being achievedAssist in the development and preparation of budgets, including forecasting and review of all golf operations revenues and expenses on a daily, weekly, monthly, and annual basisEnsure systems controls are in place to safeguard assets, revenues, and resourcesWork closely with all department heads to achieve the goals and objectives of the facilityMaintain a close working relationship with the Golf Course Superintendent and provide advice on course playability and tournament set upCoordinate plans with the Food and Beverage Manager for food and beverage needs for all golf functionsMaintain PGA of America membership in good standing in an active classificationActively pursue PGA membership (if a PGA Associate) in a timely manner through the PGA Professional Golf Management (PGA PGM) programFundamental knowledge of the game of golf, rules of golf, golf facility operations and tournament operationsAct as a role model for all employees by demonstrating the behavior and work ethic expected of all employeesStrong organizational, planning and prioritization skillsSelf-motivated with desire to promote and marketExperienced in written and oral business communicationsRemain up-to-date on customer relationship management tactics and strategiesExperienced computer user including; Microsoft Word and Excel.

Proficient in other applications, i.e. email, internet, tournament and databaseMaintain and promote a positive professional image within the communityAttend conferences, workshops, meetings, and trade shows to keep abreast of marketing and business trendsMaintain a credible golf game and remain current on teaching innovationsPromotion of the standards and techniques of playing and teaching golf and of golf terminology and etiquette.Provide golf instruction as necessary.Enforce golf course and facilities rules and regulations firmly, tactfully and impartially.Perform other related duties as required.Candidate Profile:Associate's degree or equivalent, with at least 3 years of experience in the field.Valid membership in the PGA of America preferred; or PGA of America Apprentice progressing toward a Class A membership enrolled in at least Level 2 PGA PGM.Familiar with standard concepts, practices, and procedures within the industrySelf-motivated with a passion for hospitalityDetail orientedA safe driving record, and a MO Class E driver's license.Skills and KnowledgeWriting - Communicating effectively in writing as appropriate for the needs of the audience.Basic Computer Skills - Using basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).Reading Comprehension - Understanding written sentences and paragraphs in work related documents.Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.Law and Government - Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules that apply to job (e.g., OSHA, EPA, ADA, CFC, NFPA, ASI).Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, transcription, designing forms and other office procedures and terminology.Analytical/Critical Thinking - The ability to gather and organize information using a logical and systematic process; recognize patterns and relationships in complex data; examine data to identify implications, problems and draw appropriate conclusions; generate alternative solutions to problems; evaluate strengths, weaknesses and consequences of alternative solutions and approaches to solving problems.Education and Training - Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services.

This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.Number Facility - The ability to add, subtract, multiply, or divide quickly, correctly.Originality - The ability to come up with unusual or clever ideas about products, services or situations, or to develop creative ways to solve a problem.Adaptability - Ability to effectively adjust to major changes in work tasks or the work environment.Aligning Performance for Success - Skilled at focusing and guiding others in accomplishing work objectives.Building Trust - Ability to interact with others in an honest, fair and respectful way; giving others confidence in the intent of the organization.Communication - Skilled at clearly conveying information and ideas through a variety of media; engaging the audience and helping them understand and retain the message.Customer Focus - Ability to develop and sustain productive customer relationships; actively seeking information to understand and address customers' needs.High Work Standards - Sets high standards of performance for self and others; assumes responsibility and accountability for successfully completing assignments or tasks.Planning and Organizing - Skilled at establishing courses of action for self and others to ensure work is completed efficiently.Problem Solving / Decision Making - Ability to identify and understand issues, problems, and opportunities; using effective approaches for choosing a course of action or developing solutions.