Overnight Agent/ Front Desk Agent

The Overnight Agent / Front Desk Agent is responsible for providing excellent guest service while managing front desk operations during the overnight hours. This position serves as the primary point of contact for overnight guests, assists with late arrivals and early departures, handles guest requests and concerns, and helps ensure the resort remains safe, clean, and secure throughout the night.

The Overnight Agent is expected to work independently, maintain accurate records, complete nightly front desk procedures, and communicate important information to management and the day-shift team.

Duties & Responsibilities:

Welcome and assist guests in a friendly, professional manner.Complete guest check-ins, check-outs, reservations, and room assignments.Answer phone calls and respond to guest questions and requests.Assist guests with directions, resort information, amenities, and local recommendations.Handle guest concerns and complaints professionally and notify management when necessary.Assist with late-night guest needs and early-morning departures.Maintain a professional and welcoming front desk environment.Monitor the property and front desk area during overnight hours.Perform regular overnight security and property checks as assigned.Ensure doors, entrances, common areas, and other designated areas are secure.Respond appropriately to emergencies, maintenance issues, or unusual activity.Contact the appropriate manager, emergency services, or other personnel when necessary.Maintain awareness of resort activity and report any concerns to management.Complete nightly reports, logs, and front desk paperwork accurately.Balance and reconcile daily front desk transactions and cash as required.Process payments and maintain accurate guest account information.Review arrivals, departures, room status, and special requests.Prepare information and reports for the morning front desk team.Document guest incidents, maintenance concerns, or other important overnight events.Follow all resort policies and procedures regarding cash handling, guest information, and security.Pay: From $14.00 per hour

Work Location: In person