CONCIERGE

Description:

Position SummaryThe Concierge serves as the first point of contact for Members and their guests, delivering exceptional hospitality while ensuring a seamless and personalized club experience. This position is responsible for greeting Members, managing reservations, coordinating Club activities, assisting with Member requests, and providing administrative support while maintaining the highest standards of professionalism, discretion, and service. The ideal candidate is friendly, organized, detail-oriented, and passionate about creating memorable experiences for Members and their guests.

Requirements:

Essential Duties & ResponsibilitiesMember ServicesWelcome Members and guests with a warm, professional, and personalized greetingLearn and recognize Members by name whenever possibleProvide exceptional customer service and respond promptly to Member requestsAnswer incoming telephone calls and emails in a courteous and timely manner Assist Members with reservations for dining, racquet sports, aquatics, and Club events Provide information regarding Club amenities, programs, policies, and upcoming eventsFront Desk OperationsMaintain an organized and welcoming front desk and lobby areaManage incoming and outgoing correspondence and packagesMonitor daily reservations and assist with seating coordination as needed Maintain accurate Member contact information within Club management softwareAdministrative SupportAssist with preparation of Member communications and Club announcementsAssist with event registration and RSVP managementPrepare reports and perform general administrative duties as assignedHospitality & Member ExperienceAnticipate Member needs before they are requested whenever possibleMaintain confidentiality regarding Member information and Club businessPromote Club programs, dining events, and special activities to encourage participationAssist during tournaments, holiday events, and special Club functionsQualificationsHigh school diploma required; associate or bachelor's degree preferredPrevious hospitality, hotel, luxury club, concierge, or customer service experience preferredExcellent interpersonal and communication skillsProfessional appearance and demeanorStrong organizational and multitasking abilities Ability to remain calm and composed in a fast-paced environmentWorking knowledge of Microsoft OfficeExperience with Club management software (Clubessential) preferredKnowledge, Skills & AbilitiesOutstanding hospitality mindsetExceptional attention to detailStrong problem-solving and conflict-resolution skillsAbility to work independently and collaborativelyExcellent telephone etiquetteAbility to maintain discretion with confidential Member information Flexibility to work evenings, weekends, and holidays as requiredPhysical RequirementsAbility to stand or sit for extended periodsFrequent walking throughout the ClubhouseAbility to lift up to 25 pounds occasionallyAbility to use computers, telephones, and standard office equipmentWorking ConditionsPrimarily indoors in a professional Clubhouse environmentFrequent interaction with Members, guests, vendors, and staffSchedule includes evenings, weekends, holidays, and special eventsThis position plays a vital role in shaping the Member experience and serves as an ambassador for the Club, ensuring every interaction reflects the high standards and traditions of a premier private country club