INTERNATIONAL TOUR DIRECTOR

Kalos Golf seeks an experienced hospitality, travel, or private club professional to serve as an International Tour Director. Tour Directors are responsible for coordinating and executing our exceptional golf and leisure travel programs f or discerning clientele aboard luxury cruise vessels, private air journeys, and land-based itineraries worldwide. The Tour Director serves as the operational leader of each program and is responsible for delivering the high-touch service, comfort, convenience, and camaraderie that define the Kalos experience. Tour Directors represent the Kalos brand throughout the guest journey and are entrusted with ensuring that each program reflects the standards of excellence expected by our esteemed guests. This role combines luxury hospitality, international travel operations, group leadership, communications, relationship management, and real-time problem solving. Position ResponsibilitiesGuest Experience ExpertiseCreate a welcoming and personalized atmosphere, with a guest-centric mindset.Anticipate guest needs and proactively address concerns; exercise service recovery.Maintain guest confidence and implement solutions in rapidly changing situations.Establish meaningful connections with guests before, during, and after travel.Leadership & Team CoordinationLead and support 5+ members of a Kalos team on trips ranging from 40-120 guests.Provide clear and thorough communications via prepared documents as well as spontaneous emails, phone calls, texts, and public announcements.Demonstrate calm, decisive leadership and adaptability to change.Foster a warm culture of respectful camaraderie, collaboration, and inclusion.Program Planning & ExecutionDevelop comprehensive operational itineraries with seamless logistics for assigned trips.Possess financial acumen to manage trip budgets of $1 million +Prepare detailed operational documentation and contingency plans.Manage precise daily tour schedules and deliver trip plans safely and efficiently.Build trust-based and productive relationships with hotels, cruise operators, golf clubs, transportation providers, guides, destination management companies, and local vendors.Ensure contractual commitments and service standards are fulfilled.Identify potential operational risks before they impact guests.Resolve disruptions with urgency, sound judgement, and solid financial stewardship.QualificationsRequired8+ years of experience in hospitality, tourism, luxury travel, private club management, event operations, cruise operations, destination management, or related fieldDemonstrated experience leading customer-facing operationsExceptional organizational and project management skillsOutstanding verbal and written communications, including comfort with public speakingStrong interpersonal and relationship-building skillsAbility to prioritize multiple responsibilities simultaneously , on deadlineExisting proficiency with Microsoft Word, Excel, Teams, OneDriveAbility to travel for extended periods such as two weeks at a time, 4-6 times annuallyPreferredKnowledge of golf operations and golf tournament administrationExperience leading escorted tours or group travel programsHistory of working with sophisticated, high-expectation clienteleInternational travel experienceExperience using MAC computer hardwareExperience with Golf Genius and/or FileMaker Pro softwareWorking ConditionsWillingness to work onsite full-time in a traditional office environment 4-5 days weeklyAvailability to work weekends, holidays, evenings, and non-traditional schedulesCompetitive compensation plan commensurate with experienceOpportunity to earn an annual bonusComplete benefits package, including health coverage for the employee and company retirement plan contributions