General Manager, Barton Creek Country Club

General Manager at Barton Creek Country Club

About Barton Creek Country Club:

Nestled in the heart of the Texas Hill Country just outside the city of Austin, Barton Creek Country Club is a leader in luxury golf and hospitality. Known for its exceptional service, stunning landscapes, and premier golfing, we are dedicated to offering our members and guests an unparalleled experience. We are seeking a visionary General Manager to lead Omni Barton Creek Country Club, embodying our commitment to excellence, community, and innovation.

Club Offerings:

3 Clubhouses (two full service and one dining only)72 Holes of Golf Designed by Tom Fazio, Arnold Palmer and Coore & CrenshawPractice Facilities including Toptracer technology10 Outdoor Tennis Courts3 Pools (two outdoor and one indoor)33,000 sq. ft. Fitness CenterDynamic Social ProgrammingTravel Benefits: Omni Hotels & ResortsMembership Summary:

1400 Golf Members200 Tennis Members680 Social Members100 Golf Member in WaitingRole Summary:

As the strategic business leader, the General Manager will orchestrate all facets of the club operations, enhancing our esteemed membership experience. This pivotal role demands a blend of strategic oversight and operational agility, ensuring outstanding financial performance, member satisfaction, and team development. The ideal candidate will be a catalyst for excellence, driving operational success and fostering an inspiring team culture.

Key Responsibilities:

Strategic Leadership:

Steer the club's strategic direction, aligning business goals with exceptional service standards for our members. Spearhead long-term planning, including business, capital, and budgeting strategies to secure the club's legacy.

Provides strategic direction and direct support to ensure a member-centric culture.Assists in the development of the club's long range and annual business, capital, and budget plans.Participate and engage in Omni Barton Creek Resort executive committee meetings.Oversee and guide the club senior leadership team that represents all aspects of club operations.Identifies key drivers of business success.Operational Excellence:

Oversee all divisions of the club operation including membership, golf, family programming, tennis, health & fitness, aquatics, ensuring seamless integration and high-quality service delivery.

Operational discipline to inspect what is expectedOversees and assists in development and adherence to needed policies and procedures.Collaborate with Omni Barton Creek Resort human resources, food & beverage, rooms, catering, and banquet teams to establish and maintain a cohesive member experience.Develops, maintains, and administers the management organizational plan and initiates improvements as necessary.

Works with subordinate department heads to schedule, supervise, and direct the work of all club employees.Communicates a clear and consistent message regarding property goals to produce desired results.Oversees the care and maintenance of the club's physical assets and facilities.Team Development & Culture:

Cultivate a dynamic leadership team, promoting career development, operational excellence, and a member-centric culture. Implement robust training programs, fostering a supportive environment that values feedback, open communication, and a high degree of accountability.

Creates a cohesive leadership team and positive business environment that consistently delivers results.Develop and oversee the Omni culture for the club operation.Fosters associate engagement to providing excellent service.Measure and respond to associate feedback from ‘Pulse’ and ‘Associate Engagement Survey’.Ability to develop and implement SOP’s and training programs for club operations.Utilizes an “open door” policy.Holds staff accountable for successful performance in a positive manner.Member & Community Engagement:

Actively engage with members and the local community to strengthen relationships and enhance the club's reputation. Lead member relations initiatives to bolster retention and acquisition.

Ensure the highest level of member satisfaction.Measure and respond to Membership feedback through individual interactions, the membership survey, Board of Governors and membership committees.Drive membership sales and retention across all categories.Leading the team in delivering exceptional services and programming to drive member value and satisfaction.Supporting the Membership department in handling and resolving me