About the Role
The purpose of this classification is to assist with golf pro shop operations, golf cart maintenance, and to provide customer service to golfers/customers.
The following duties and functions, as outlined herein, are intended to be representative of the type of tasks performed within this classification. They are not listed in any order of importance. The omission of specific statements of the duties or functions does not exclude them from the classification if the work is similar, related, or a logical assignment for this classification. Other duties may be required and assigned.
Provides direction, guidance and assistance to golfers/customers.
Performs customer service functions; provides assistance and information related to golf course operations services, activities, equipment rentals, fees, procedures, or other issues; responds to routine questions, complaints or requests for service; initiates problem resolution.
Operates a motorized golf cart to transport customers on golf course grounds.
Administers CPR or first aid in emergency situations.
Performs various manual tasks associated with golf shop/golf course operations, which may include re-charging golf carts, cleaning golf carts, loading golf bags into carts, cleaning golf clubs, replacing sand in golf cart sand buckets, or lifting heavy materials.
Operates a variety of machinery, equipment and tools associated with golf shop/golf course operations, which may include a tractor, golf cart, golf cart carry-all, range ball machine, two-way radio, shovel, and mechanic tools.
Performs general maintenance tasks necessary to keep equipment in operable condition, which may include golf car battery maintenance, maintaining proper air pressure in tires, refueling vehicles, washing/cleaning equipment, and cleaning shop/work areas; monitors equipment operations to maintain efficiency and safety; reports faulty equipment.
Follows safety procedures, utilizes safety equipment, and monitors work environment to ensure safety of employees and other individuals.
Communicates via telephone and/or two-way radio; provides information and assistance; takes and relays messages; responds to requests for service or assistance.
Communicates with supervisor, employees, other divisions, other departments, customers, the public, and other individuals as needed to coordinate work activities, review status of work, exchange information, or resolve problems.
ADDITIONAL FUNCTIONS
Provides assistance or coverage to other employees as needed.
Performs other related duties as required.
• Must have knowledge of golf rules; and
• Possess [or able to obtain within fourteen (14) days of hire] and maintain a valid Florida driver’s license.
PREFERRED QUALIFICATIONS
Minimum Qualifications for education and experience must be met before consideration of the following Preferred Qualifications:
• Experience working at a public/municipal golf facility.
• Possess CPR certification.
COMMUNICATION COMPETENCIES
Effectively communicates with supervisor, employees, other departments, contractors, engineers, companies, vendors, outside agencies, the public, and other individuals as needed to coordinate work activities, review status of work, exchange information, or resolve problems.
Accurately and expeditiously receives and delivers messages and information to the appropriate individuals.
Ability to prepare accurate and thorough written records and reports.
Ability to understand and follow oral and written instructions and to complete assigned tasks with minimal supervisory direction.
Ability to understand and quickly and accurately follow brief oral and written instructions on moderately complex matters.
KNOWLEDGE, SKILLS, AND ABILITIES
Ability to operate golf cart and motor-driven range equipment.
Ability to work in a fast-paced environment.
Ability to communicate clearly and concisely with golf course staff and the public; maintain a congenial rapport with all those he/she comes in contact with.
Ability to work within a team environment.
Ability to adhere to all safety regulations of the department and City.
Ability to understand and carry out oral and written instructions as may be required.
Must have sufficient physical strength necessary for performance of duties.
PHYSICAL AND SENSORY REQUIREMENTS / ENVIRONMENTAL FACTORS
Physical Ability: Tasks require the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of light weight (10 pounds). Tasks may involve extended periods of time at a keyboard or work station.
Sensory Requirements: Tasks require the ability to perceive and discriminate visual cues or signals. Tasks require the ability to communicate orally.
Environmental Factors: Essential functions are regularly performed without exposure to adverse environmental conditions.
VETERANS' PREFERENCE:
Certain servicemembers and veterans, and the spouses and family members of such servicemembers and veterans, receive preference and priority in the City’s hiring process. Additionally, certain servicemembers may be eligible to receive waivers for postsecondary educational requirements in employment by the City.
The City of Boynton Beach, Florida, is an Equal Opportunity Employer (EEO) and Affirmative Action Employer. All applicants receive consideration for employment without regard to race, color, religion, gender (including identity or expression), marital status, sexual orientation, national origin, age, disability or any other protected classification as defined by applicable law (except as limited by Personnel Rules, Collective Bargaining Agreements, or bona fide occupational qualifications).
Title I of the Americans with Disabilities Act (ADA) protects qualified individuals with disabilities from employment discrimination. Under the ADA, a person has a disability if he/she has a physical or mental impairment that substantially limits a major life activity. The physical demands described within the job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. In compliance with the ADA, the City of Boynton Beach will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.
A review of this position has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and responsibilities are essential job functions and requirements are subject to possible modifications to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbent(s) will possess the abilities and aptitudes to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat of significant risk to the health or safety of themselves or others. Requirements are representative of the minimum level of knowledge, skills, and ability.