Luxury Retail Golf Shop Assistant

Overview

Scottsdale National Golf Club is known for providing distinctive, memorable, and genuine levels of service to our Ownership, Members and Invited Guests and we work hard to provide an elevated hospitality approach day-in-and-day-out. We show up each day ready to support one another by fostering an environment of anticipating needs, creating meaningful connections, and challenging ourselves to be better than we were the day before.

In this position, you will be responsible for assisting Members and Invited Guests with retail selections in our Golf Shops, with the primary focus of building strong member relationships and repeat purchases. We will look to you to promote our luxury apparel line and golf items, and provide suggestions, recommendations, and assistance with sizing, custom orders, and gift selections.

Tracking and maintaining information on our member’s preferences for future purchases is an important responsibility to the overall success in this position. This role will work closely with the Retail Manager, and in a highly collaborative manner to attractively merchandise the shops, maintain inventory and stock levels, carefully follow up on custom order requests and delivery updates, and successfully complete Opening and Closing duties.

Ensuring our membership and invited guests are made to feel welcomed, while creating a memorable experience during and following their visit, is our top priority. We will be looking to you to embrace our already distinctive team environment where accountability for your actions, providing consistency in carrying out your job duties and having an eye for detail is part of your regular workday, and most importantly, how we define success for ourselves, our team and the Club.

· Strong desire to provide elevated and engaging service with great attention and care with the details.

· Polished and professional presence, with a focus on thoughtful communications and approach in a high-touch environment

· Ability to focus attention on member and invited guest needs, along with the ability to quickly adapt to a variety of communication styles

· Strong interpersonal and communication skills, both verbal and written, and desire to work in a collaborative, team environment

· Cash management experience, and basic math skills (highly comfortable with addition, subtraction, multiplication and division), and familiar with operating a POS system

· Display a high level of self-motivation, accountability, and willingness to do what it takes to get the job done

· Demonstrate a high level of confidentiality, honesty, and integrity in all situations

· High School diploma or equivalent

· Minimum of 2+ years in a luxury/high end retail/customer service environment

· Point-of-sale system knowledge a plus

· Golf industry experience preferred but not required

Pay: $25.00 - $27.00 per hour

Expected hours: 32.0 – 40.0 per week

Work Location: In person