Golf Shop Attendant

Geneva National Resort and Club GENERAL DESCRIPTION

This position performs all duties and tasks that assists members and guests with: tee times (reservations and check-in), merchandise, and information while providing unparalleled professional customer service.

EDUCATION/EXPERIENCE

Computer knowledge/usage Excellent customer service skills Some knowledge of the game of golf is expected

ESSENTIAL FUNCTIONS

Primary responsibilities include, but are not limited to, the following:

Offer friendly and professional customer service to all public patrons, members and guestsUse the point of sale and Tee Sheet system to: check-in golfers, sell merchandise and make/check tee timesEnsure that financial controls are followed and accounted for at the close of each shiftAssist in tournament, event and outing preparationsAssist with inventory operations: checking-in, displaying and countingCommunicate with starters, course assistants and player services to create an exceptional guest/member experienceConduct oneself in a professional manner and maintain a professional image at all timesBe informed on Inn and Suite procedures, and promote all public and member events, activities and servicesUphold the company’s policies and procedures when dealing with customers and members · Perform any and all duties assigned by the Resort Head Professional

SUPPORTIVE FUNCTIONS

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of the time performing each function to be solely determined by the director based upon departmental and hotel needs.

· Communicating pertinent information with all departments in a timely manner

· Assisting professionals, player services and assistants with operations when necessary

WORKING CONDITIONS AND PHYSICAL DEMANDS

· Interact verbally with guests, members and staff

· Answering phone calls and questions

· Occasional lifting

· Standing for extended periods of time

SUCCESS FACTORS

The attributes listed below are representative of the knowledge, skill and/or ability required.

· Ability to function in a team environment

· Ability to apply customer service skills

· Ability to solve guest issues/problems

· Ability to anticipate guest/member needs

Skills: Corporate Policies, Customer Experience, Customer Support/Service, Financial Control, Physical Demands, Problem Solving Skills, Professional Services, Sales, Telephone Skills, Time Management

Paloma Resort Properties