General Manager / Director of Golf

The General Manager / Director of Golf serves as the top leadership position at Marshall Country Club and is the individual ultimately accountable for all aspects of the Club's daily operations including its clubhouse, golf, food & beverage, and administrative operations.

Reporting directly to the Board of Directors, the General Manager is entrusted with stewardship of the Club's human, financial, and physical resources, ensuring that each department functions cohesively and at the highest standard of service. The General Manager is the primary liaison between the Board and the staff, translating governance decisions into operational reality while keeping the membership experience at the center of all decisions.

The ideal candidate is a seasoned professional in golf club or hospitality management and can communicate with clarity and transparency.

Leadership & Administration

Serve as the chief operating officer of the Club under the direction of the Board of Directors Recruit, hire, develop, and retain a high-performing management team and staff Set expectations and goals for the staff and hold them accountable Work with staff to ensure compliance to the budget Foster a positive workplace culture aligned with the Club's values and member expectations Ensure compliance with all applicable federal, state, and local laws and regulations

Communications

Act as a liaison to community organizations, schools, corporate sponsors and potential new business Provide regular communications to the club members Collate and distribute all information for board of director meetings Maintain the club calendar

Financial Management

Maximizing revenues while reducing costs and maintaining an exceptional level of customer service Monitor financial performance and analyze variances Implement sound fiscal controls, cost management practices, and revenue-generating strategies

Golf Operations

Manage the Pro Shop to deliver an exceptional golf experience for members and the public. Coordinate and grow tournament, league, and event programming that engages members and public Generate and implement ideas to actively increase public play Ensure Pro Shop integrity and execute strategies as outline by the board of directors

Grounds Operations

Partner with the course Superintendent to deliver an exceptional golf experience Oversee course conditions, capital planning and equipment lifecycle management Work with Superintendent to develop improvement ideas for the course maintenance

Food & Beverage Operations

Oversee dining, banquet, and catering operations to deliver a consistently high-quality culinary experience Collaborate with the Executive Chef and Food & Beverage team on menus, pricing, staffing, and event programming Maintain health, safety, and sanitation standards in all food service areas

Member Relations

Serve as the primary point of contact for member concerns, requests, and feedback Cultivate a welcoming, service-oriented Club environment that drives member satisfaction and retention Lead member communication initiatives including newsletters, surveys, and town halls Actively support new member recruitment and onboarding efforts

Strategic Planning & Board Relations

Partner with the Board of Directors on long-term strategic planning and Club positioning Implement Board-approved policies and communicate decisions clearly to staff and members