DMC Golf Course Professional/Pro Shop Manager

SUMMARY: Manager with extensive experience in golf and tournament operation as well as corporate and group outing administration. Manager should have at least 3 years of experience in high-end public or resort course operation with an emphasis on group, outing and tournament marketing and administration. The ability to work in cooperation with other departments is critical to provide our guests with an exceptional golf and gaming experience. KNOWLEDGE, SKILLS, AND ABILITIES Knowledge Required: • High School Diploma/GED • AA degree in Business Administration or related field preferred • Experienced in GHIN USGA Handicap System • 4 years of supervisor experience • Knowledge of business practices such as budgeting, expense control, staffing, and training • Knowledge of Gaming rules, operational procedures and guest development preferred Preferred: • Strongly prefer PGA Certification or can demonstrate working toward certification goal • Experience with Agilysys Golf POS • 2 years of experience in high-end public or resort course operation group, outing and tournament marketing and administration Skills Required: • Effective communication skills, both written and verbal • Strong planning and organizational skills • Excellent guest service skills Abilities Required: • Fully capable of accurately operating a point-of-sale system • Ability to negotiate pricing, delivery, and payment terms with vendors • Must be able to obtain a Key Gaming License ESSENTIAL DUTIES AND RESPONSIBILITIES • Implementation of policies and procedures and regular scheduling of staff meetings • Oversees all Pro Shop services and operations • Oversees the reservation system, starting, and monitoring of play • Oversees the administration of the handicap program • Meet, greet, and welcome prospective guests • Enforce all rules and regulations governing golf course usage • Develop and manage an innovative tournament program that services all guest segments • Develop and oversee the golf instruction and golfer development programs for all guest segments • Oversee the operation of a well-managed practice facility • Maintain close working relationships with the superintendent and all other department heads • Assist in the marketing and promotion of daily play, new tournaments and events • Assist in the preparation of budgets, including forecasting and review of all golf revenues and expenses on a daily, weekly, monthly and annual basis • Maintain and oversee a profitable merchandise concession that is consistent with patron demographics and needs • Establish sales goals and forecasts for all golf programs and services, monitor and analyze reports • Assist in all golf related purchases • Implement cash and system controls to ensure the safekeeping of assets, inventory and resources • Supervise physical inventories and display of merchandise • Assist in the development of necessary systems to safeguard inventories • Assist in the publication of newsletters, informational and promotional materials • Assist in developing an apprentice program for potential employees interested in pursuing the profession of golf as a career through the PGA of Americas educational and training programs • Compile information from market competition for comparison studies to properly position the facility in the regional marketplace • Perform other duties as assigned BENEFITS • Fees generated from golf teaching lessons go to the Head Professional • Quarterly bonuses based on performance • PGA Certification/Dues paid for including conferences and national PGA show • Full benefits package, including PTO, insurances, & 401k after 90-day probationary period PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the team member is regularly required to talk or listen. The team member is also regularly required to stand, walk, sit, and handle tools/equipment. The team member is occasionally required to reach with hands and arms, and to sit; climb or balance; and stoop, kneel, crouch or crawl. The team member is regularly required to stand for long periods of time. Must be able to lift up to fifty (50) pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. WORKING ENVIRONMENT The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Office, gaming floor, and convention center environment including flashing lights, frequent loud noises, and cigarette smoke. Extensive computer use is required. May handle hazardous materials. Must be flexible with work schedule. Must be willing to work any hours and/or shift, as assigned, according to business needs. Occasionally may deal with angry or hostile individuals. High volume direct public contact. DISCLAIMER AND CONDITIONS OF EMPLOYMENT The above statements are intended to describe the general nature and level of work being performed by people assigned to this job title. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. All casino employees are responsible to ensure that their designated operations are in compliance with casino policies, MICS, Standard Operating Procedures, Tribal-State Compact and Tribal Gaming Regulations. Conditions of employment with the casino include passing a pre-employment drug test, a background investigation to secure a gaming license and successfully completing a 90-day introductory period. Candidates for this position will be required to have dependable transportation available to them. Must also maintain a valid Driver's License and be insurable on our company's policy throughout your time of employment with the casino. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.