About the Role
Overview: * The Catering Sales Manager will work within the Catering Operations of the Food & Beverage department. She/he will assist our Director of Catering Sales and will be in charge during their absence. * We are looking for someone professional who shows ownership in the future role. * Also, who works with integrity and has the inspiration to bring the Catering operations to the next level in conjunction with our Team. Skills/Qualifications: * At least two years of catering operations experience. * Customer service experience in a hotel or country club. * Exhibits a high level of professionalism, with excellent communication skills, both oral and written. * Exception organization skills and attention to detail. * Hospitality career focus is a plus; must be driven, self-motivated and dedicated. * Demonstrate enthusiasm and commitment to Member/Guest satisfaction. * Computer knowledge is a must. Microsoft, Excel, and either POS systems or catering programs, knowledge of preparing invoices and filing systems is a plus. * The position is not limited to those duties listed. Duties and responsibilities can be changed, expanded, reduced, or deleted to meet the business needs of the club. * Must be able to stand for long periods (8 - 12 hrs.) Some bending, twisting, squatting, and lifting (up to 50lbs) will be required. * Must be available to work nights, weekends, and Holidays. Key Duties/Responsibilities: * Understand all catering menu items offered and accurately answer questions about menu items in regard to the preparation method, ingredients, portion size, and side items. * Understands the layout of rooms and the sales for the catering facilities. * Work in conjunction with the Director of Catering Sales to organize and execute the daily operation. * Conduct phone calls with catering clients and represent the Club, conduct follow-up phone calls. * Maintain customer satisfaction by investigating and resolving catering complaints about food quality and/or service. * Maintains daily, well-documented sales information, resulting in superior account service and increased revenues. * Promptly follows up on all customer calls and requests in an efficient and expedient manner. * Works closely with other members of the operation, such as the Banquet Manager, Banquet Captains, Accounting, etc. Communication: * Communicates openly and honestly with all others in the organization. * Always communicates respectfully. * Does not expose customers to internal disagreements. * Resolves conflicts respectfully and in a timely manner, asking for assistance from the appropriate supervisor as needed. * Communicate needs promptly and efficiently. * Participates actively in the department team and all staff meetings. * Stay informed by reading all communications from the F&B Director and Director of Catering Sales. Personal Effectiveness: * Reports for scheduled shifts, on-time and ready to work. * Understands and adheres to organizational and department policy and procedures. * Accepts and offers feedback and suggestions openly and respectfully. * Accepts direction willingly and follows through with delegated tasks. * Learns and adapts to new tasks or situations quickly and cooperatively. * Maintains job-related confidentiality. * Takes the initiative to identify report and resolve problems before they escalate. * Operates with a sense of teamwork; incorporates into the daily job. * Provides a positive model for co-workers, serves as a role model and leads by example. Always maintain a professional appearance. About Indian Spring & Fountains Country Club: INDIAN SPRING COUNTRY CLUB in BOYNTON BEACH, FL Indian Spring Country Club is a gated, meticulously landscaped, private membership country club community, where you can live the life you've always dreamed about, surrounded by friends who make you feel right at home. Located in the relaxed seaside town of Boynton Beach, this lush, 800-acre community showcases unrivaled recreational and social venues.-Two championship golf courses with rolling fairways and brush-cut greens-State-of-the-art fitness facility-Casual and elegant dining establishments to satisfy every taste. A world-class Clubhouse and active social calendar, where every day brings something new. Whether it's a round of golf, an elegant dinner dance, or an afternoon of cards, Indian Spring Country Club has something for everyone. FOUNTAINS COUNTRY CLUB in LAKE WORTH, FL Fountains Country Club is a private country club established in 1972 in Palm Beach County, Florida. The Club is located on 865 beautifully landscaped acres within a prestigious and superbly maintained gated golf community in Lake Worth, with two championship golf courses designed by world-renowned Golf Architects, Robert Von Hagge and Bruce Devlin. The Fountains Sports Complex offers 12 Har-Tru surfaced courts, pickleball, bocce ball, and more for our Members to stay active. When not busy playing golf or tennis, enjoy the 8,000-square-foot state-of-the-art fitness center, complete with the latest in cardio and weight equipment, massage rooms, sauna, steam room, and locker rooms. Aerobics classes, Pilates, and individual training sessions, with a staff of licensed personal trainers, are perfect for our Members looking for an active and healthy lifestyle. Lounge at our resort-style pool and enjoy lunch or happy hour at the Aqua Pool Bar & Grill.