About the Role
## General Manager at The Heights Golf Club
Relocation assistance is available for this leadership role at one of San Diego’s finest private golf clubs, The Heights Golf Club. Designed by renowned architect Ted Robinson, the club features a challenging par 72 championship golf course, top-quality practice facilities, a beautiful clubhouse, and an excellent fine dining venue. Membership includes full access to all amenities and a wide range of golf and social activities for individuals, couples, and families.
### About Invited
Since 1957, Invited has operated with the central purpose of building relationships and enriching the lives of our members, guests, and more than 17,000 employees. We are the largest owner and operator of private clubs nationwide, with 130+ country clubs, city clubs, and athletic clubs. Our clubs offer first-class amenities including championship golf courses, modern workspaces, handcrafted cuisine, resort-style pools, state-of-the-art racquet facilities, fitness centers, and much more.
### The Role
As General Manager, you will provide leadership, strategic direction, and operational oversight to drive membership growth and ensure an exceptional member experience. You will be accountable for achieving financial and operational goals, building a strong leadership team, and maintaining effective communication with the Regional team.
**Day-to-day responsibilities include:**
- Developing and executing comprehensive business and financial strategy plans, monitoring performance metrics, and making data-driven adjustments to optimize revenue across all areas.
- Offering strategic leadership to department heads in Agronomy, Facilities, Fitness & Wellness, Food & Beverage, Golf Operations, Member Experience, and Sales.
- Recruiting, selecting, developing, and evaluating a qualified team of department heads, guiding them in employee development plans using performance reviews, cross-training, goal setting, and recognition.
- Leading recruitment, selection, training, development, and performance management of employees to ensure strong relationships between value, service, and member satisfaction.
- Implementing sales, marketing, and net revenue strategies aligned with financial plans, regularly reviewing and adjusting for optimal performance.
- Maintaining expense control systems and forecasting procedures to manage departmental expenses and revenue-to-payroll ratios.
- Ensuring the club meets financial obligations, including debt and lease agreements, adhering to GAAP and company policies.
- Fostering member relationships and maintaining high-quality facilities through effective staffing, programming, service operations, and maintenance.
- Analyzing member retention metrics and developing targeted strategies to enhance retention, engaging directly with resigning members to gain insights for continuous improvement.
- Promoting a motivating work environment centered on teamwork, respect, and member satisfaction.
- Ensuring the club operates safely and legally according to regulatory obligations.
### What We’re Looking For
**Required:**
- High school diploma or equivalent.
- A minimum of 3 years of experience in club management, hospitality, or a related field.
- At least 1 year of experience managing budgets and making sound judgments on expense allocation to impact profitability.
**Preferred:**
- Bachelor’s degree or equivalent.
- Certifications such as Food Handlers Certificate, Alcohol Safety, STAR Service Certification, STAR Trainer Certification, TABC Certification, and CPR Certification.
- Skilled in handling highly confidential material (member and employee data) with discretion and integrity.
- Proficiency in computer literacy and spreadsheet software.
- Strong leadership abilities, excellent communication skills, and effective team management.
### What We Offer
We believe in taking care of our team. Your actual base pay will be determined by your skills, experience, education, location, and—if in a non-exempt role—hours worked. While not all roles are full-time, full-time team members have access to a comprehensive benefits package including medical, dental, and vision coverage, life insurance, short-term and long-term disability insurance, a 401(k) retirement savings plan, and generous paid time off and leave programs (part-time team members receive time off as required by applicable law).
For more details, visit www.invitedbenefits.com and the Invited Jobs website for information about Club. Life, the Employee Experience, Company Benefits, and Our Culture.
Invited is an Equal Employment Opportunity Employer. The job posting outlines general requirements; additional duties may be assigned as needed to ensure the smooth operation of the Club.