Player Assistant

Position Title: Player’s Assistant – Golf Operations ABOUT SHANTY CREEK RESORT Shanty Creek Resorts is committed to providing our guests with a unique “Up North” experience. Our friendly, caring team delivers exceptional service and genuine hospitality. We believe that building honest, long-lasting relationships with our guests, employees, neighbors, and environment is the foundation of our continued growth and success. ---------------------------------------- DEPARTMENT: GOLF OPERATIONS REPORTS TO: GOLF PROFESSIONALS, PRO SHOP MANAGER, OR DIRECTOR OF GOLF CLASSIFICATION: EXEMPT (RECOMMEND REVIEWING – THIS ROLE IS TYPICALLY NON-EXEMPT) ---------------------------------------- POSITION SUMMARY The Player’s Assistant plays a key role in enhancing the on-course guest experience across all five Shanty Creek golf courses: The Legend, Cedar River, Schuss Mountain, Summit, and Hawk’s Eye. This position focuses on guest service, safety, and pace-of-play support by serving as a friendly and approachable ambassador on the course. Using Shanty Creek’s Four Degrees of Engagement framework, the Player’s Assistant ensures a positive and respectful environment for all players while supporting smooth course operations. ---------------------------------------- ESSENTIAL DUTIES & RESPONSIBILITIES • Promote a welcoming, helpful, and respectful environment for all guests • Greet players and offer assistance throughout their round • Monitor and support pace of play using the Four Degrees of Engagement: • Observe and Greet • Inform and Encourage • Coach and Redirect • Involve Management (as needed) • Address pace-of-play and course etiquette concerns with professionalism • Conduct regular course patrols to ensure safety and cleanliness • Identify and report hazards, incidents, or unusual activity • Support golf operations during peak times, tournaments, and events • Encourage efficient play while maintaining an enjoyable guest experience ---------------------------------------- MINIMUM QUALIFICATIONS • Must be at least 18 years of age • Valid driver’s license and ability to operate a golf cart safely • Availability to work flexible hours, including weekends and holidays • Strong interpersonal and communication skills ---------------------------------------- PREFERRED QUALIFICATIONS • Previous experience in golf operations or customer service • Basic knowledge of golf rules, etiquette, and terminology • Experience in a resort or recreational environment ---------------------------------------- SKILLS & COMPETENCIES • Strong customer service and relationship-building skills • Clear and effective communication • Conflict resolution and problem-solving ability • Observational awareness and proactive mindset • Team-oriented with a positive and professional demeanor ---------------------------------------- WORKING CONDITIONS & ENVIRONMENT • Primarily outdoor work in varying weather conditions • Requires extended periods of driving and being on the golf course • Frequent interaction with guests in a recreational setting • Flexible schedule including mornings, evenings, weekends, and holidays