Job Summary:The Pool Cafe Attendants are integral to the guest experience at the pool and provide food & beverage services to the guests at that facility. The Pool Cafe Attendants will be processing orders and serving food & beverage items to customers, ensuring 100 % guest satisfaction.
Essential Duties and Responsibilities:
Maintain a professional appearance at all times
Provide prompt and efficient customer service
Display knowledge of the F&B menu
Takes guests food and/or drink orders
Serve beverages and prepared meals to guests in an accurate and timely manner
Adhering to sanitation, safety and alcohol beverage control policies including confirming legal drinking age and discontinuing service to intoxicated guests
Checks back to ensure guest(s) satisfaction; replenishes items as necessary and/or requested
Handles all cash and/or credit cards for payment following all standard operating procedures
Keeps tables, pool deck and work station(s) sanitized and organized
Listen and respond to customer complaints
Performs clean-up and closing procedures as assigned by manager
Perform other duties as assigned
Qualifications, Experience and Skill Requirements:
Minimum of 18 years of age to serve canned alcoholic beverages
Possesses excellent customer service skills
Must be dependable
Must be able to work in a fast paced environment
Must have strong communication and interpersonal skills
Must be able to work in a team environment
Working Condition:
Physical activity including long periods (6-8 hours) of standing, walking, bending, and, scooping.
The employee will be required regularly to reach with arms and hands
The employee occasionally will be required to lift up to 30lbs.
Use of sight, reading, wrist movement to serve meals and beverages, operate food service equipment and clean food service areas
Specific vision abilities include close, distance, color, and peripheral vision, and depth perception
Noise level is moderately quiet
Work weekends and holidays
Compensation:
Hourly compensation
Percentage of service charges collected weekely.