Pro Shop Worker - Springfield Oaks

Overview & Benefits Oakland County is more than just a workplace. It is a place where you can make a real difference. As one of Michigan's leading public service organizations, we are committed to strengthening communities, delivering essential services, and improving the quality of life for nearly 1.3 million residents. When you join our team, you become part of a mission-driven workforce guided by integrity, innovation, and a passion for public service. We offer competitive pay, comprehensive benefits, and the opportunity to do meaningful work that matters. Apply today and help shape the future of Oakland County, where we are All Ways Moving Forward. For more information about Oakland County benefits and employee perks, please visit: https://www.oakgov.com/government/human-resources/benefits/new-hire General Summary This position is limited to 1,000 hours per year. Employees of this classification perform routine, manual and/or clerical customer service duties, assisting higher level employees involved in the general maintenance and operations of Springfield Oaks Golf Course. Depending on the work assignment, may assist in the operation of a. point of sale computer system for customer service or groundskeeping equipment such as lawn mowers, tractors or equipment and vehicles for grounds maintenance tasks. May perform groundskeeping or building maintenance tasks to maintain park properties, rental facilities, and landscaping for use by the general public and private rentals. Moves facility and recreation equipment such as picnic tables, trash cans, folding tables and chairs, and golf carts. Operates and carries maintenance equipment such rakes, shovels, trimmers, commercial blowers, etc. Performs, as needed, duties generally performed by lower-level maintenance personnel including activities such as: grooming and cleaning of parks and related facilities, patrolling park areas, and giving information and assistance to park users. May also be responsible to perform the duties of other part-time seasonal employees in various classes when necessary to meet staffing needs. Responsible for proper work procedures and safety practices. May be assigned to a day, afternoon or midnight shift, during weekdays, weekends and/or holidays to meet staffing requirements and perform duties as assigned. Utilizes current Countywide and/or department specific software to complete assignments. Minimum Qualifications $16.04/hr On-site ESSENTIAL JOB FUNCTIONS Answers guest inquiries such as providing directions within the park, emergency procedures, lost and found procedures, and handle complaints and other situations. Ensures the assigned work area is clean and organized by frequently ensuring merchandise is stocked, is free of debris or trash, and is presentable. Performs customer service duties and office assignments, including typing park correspondence, answering phone inquiries and filing. Supports safety of park guests through observation, reporting of risks, and participating in emergency response protocols and reporting as directed by higher level staff and emergency response teams. Utilizes current Countywide and/or department specific software to complete assignments. WHEN ASSIGNED TO A GOLF COURSE Pro shop duties include waiting on customers, the sale, inventory, and notification for purchases of articles, and helping to maintain the pro shop in a neat and orderly manner. Processes transactions in person and over the phone on a point-of-sale computer system including renting golf carts, lockers and other equipment, scheduling tee times in person and on the phone, and announcing tee time launches. Provides customer service to golf course guests such as assisting with the sale of pro-shop merchandise. May assist guests with food and beverage services at the grill room, concession, and beverage cart locations, taking food and beverage orders, preparing and serving orders in a courteous manner and recording the transaction into the parks software to provide an accurate sales receipt. MUST BE 18 to work in a Grill Room and serve alcoholic beverages. Golf Course groundskeeping staff perform golf course mowing using power equipment, bunker maintenance, trash removal, tree maintenance including planting, pruning and line trimming, and custodial services in restrooms and public areas. May assist with cart staging and cleaning when lower-level staff are not available. May assist with repair and installation of irrigation equipment on golf courses or start up and shut down of golf course irrigation systems on a yearly basis. ADDITIONAL DUTIES & RESPONSIBLITIES Answers public inquiries regarding other County parks. Performs the duties of part-time seasonal employees in various classes when necessary. ESSENTIAL MENTAL & PHYSICAL REQUIREMENTS Ability to communicate to accurately convey information. Ability to operate equipment as assigned to complete work duties including but not limited to computers, phones, hand tools, power tools such as weedwhips, blowers, snow throwers, motorized grounds keeping tractors and ride on mowers, golf carts, or other maintenance vehicles. WORKING CONDITIONS Work is performed in an outdoor environment with exposure to heat, cold and other weather elements. IMPORTANT NOTE: The primary purpose of this job description is to set a fair and equitable salary range for this job classification. Generally, only those key duties necessary for proper job evaluation and/or labor market analysis have been included. Other duties and responsibilities will be assigned by the supervisor. EXPERIENCE, TRAINING, KNOWLEDGE, SKILLS & ABILITIES REQUIRED MINIMUM QUALIFICATIONS Must have passed their 18th birthday OR be at least 16 years old and a high school graduate or the State requirements for a G.E.D. certificate; OR be an emancipated minor. NOTE: When assigned to Golf Course Pro Shop, Grill rooms or Beverage Cart, must have passed their 18th birthday, per the State of Michigan, due to the sale of alcoholic beverages. Possess a valid United States motor vehicle operator's or chauffeur's license. Out of country driver's license holders will be required to obtain the appropriate valid State of Michigan driver's license before the hire date. Pass the complete examination, including the employment medical, established for this classification. B. ADDITIONAL DESIRABLE QUALIFICATIONS Reasonable knowledge of customer service interactions and ability to communicate with others. Some knowledge of the use of elementary hand and power tools. Reasonable knowledge of and ability to practice standard safety techniques. Reasonable ability to perform routine, repetitive, and/or manual tasks. Reasonable ability to maintain personal cleanliness and a presentable public appearance. Reasonable ability to follow standardized oral and written instructions. Reasonable ability to work and cooperate in a team effort, when necessary, to successfully complete an assignment. Additional Minimum Qualifications C. SPECIAL REQUIREMENTS Must maintain a valid United States motor vehicle operator's or chauffeur's license. Union* • If applicable EEO Statement We are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, gender identity, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, marital status, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. Inclusion Statement Oakland County is committed to welcoming applicants from all backgrounds, including those with prior convictions, as we believe in providing equal opportunities for all. We value the unique perspectives and experiences each individual brings to our team and are dedicated to fostering an inclusive, supportive workplace. If you have the skills and qualifications for the position, we encourage you to apply. All candidates are evaluated based on their ability to meet the job requirements, legal obligations and thrive in our organization. All ways, MOVING FORWARD.