General Manager, Performance General Manager, Performance

Flagstaff Ranch Golf Club, located in Flagstaff, Arizona, is pleased to announce an excellent career opportunity for General Manager We are seeking a motivated individual who is interested in contributing to a positive experience for our members and guests while continuing to grow their knowledge of golf club operations. As an associate of Troon, you’ll contribute to a global leader in golf and community management. Troon is looking to fill the key leadership role of General Manager at Flagstaff Ranch Golf Club, a member-owned private club located at an elevation of 7,238 feet among the Ponderosa Pines of Northern Arizona. 16 in Arizona on Golfweek’s recently released “Best Private Clubs” state-by-state ranking. The state-of-the-art renovation includes enhanced and diverse dining spaces, two indoor outdoor bars, multi-purpose room, private boardroom, golf simulator, member locker rooms and more. With this new clubhouse, an exciting rebranded service approach will be led by the GM and management team. Flagstaff Ranch homeowners enjoy additional amenities including a Community Center with a well-equipped fitness center, offering member fitness classes, outdoor grills, tennis and pickleball courts, a basketball courts and playgrounds for the kids. Flagstaff Ranch’s pool facility is equipped with a kid’s pool, a large pool for swimming and a spa. Flagstaff Ranch Golf Club Ideal candidates are to have a genuine passion for property management and leadership. As General Manager, you will be responsible for directing and overseeing all aspects of the club and facility, including its activities and relationships between members, board, committees, associates, and community. This position has the ultimate responsibility for maximum member satisfaction, sound financial performance and board-collaborative capital planning. Ideal candidates have flexible schedules with availability to work weekends and holidays, as needed. Provide overall leadership and strategic direction for all club operations, ensuring exceptional member and guest experience while maintaining the highest standards of service. Develop, manage, and monitor annual operating and capital budgets, business forecasts, financial reports, and key performance metrics to achieve revenue and profitability goals. Lead, mentor, and develop department leaders and associates through recruiting, hiring, onboarding, performance management, training, and professional development. Ensure compliance with all company policies, Human Resources procedures, safety standards, and applicable regulations. Oversee the maintenance, appearance, and long-term planning of all club facilities, grounds, and physical assets. Collaborate with department leaders to drive operational excellence across golf operations, food and beverage, agronomy, tournaments, and other club amenities. Partner with leadership on marketing, membership, and community engagement initiatives to promote club programs and drive business growth. Foster a collaborative, service-focused culture while building strong relationships with members, guests, associates, vendors, and the local community. Bachelor’s degree (BA) from four-year college or university; or one to two years related experience and/or training; Multi-course facilities may require more experience.)

Occasionally works in outdoor weather conditions. Class A member of PGA/LPGA member

Ability to read and speak English may be required in order to perform the duties of the job (e.g. the associates may be required to communicate with English speaking customers or co-workers, the manuals for the equipment the associates may use are in English). Knowledge of Microsoft Office applications. Healthcare Benefits – Medical, Dental, and Vision coverage

Retirement Benefits – 401(k) with employer match (19 years of age and older) Eligibility for benefits and the specific terms, conditions, and offerings are governed by the applicable plan of documents and company policies, which may be amended at the Company’s discretion. Founded in 1990 and headquartered in Scottsdale, AZ, Troon is the world’s largest professional club management company, that specializes in services in golf, hospitality, and residential communities.