Front of House Support

Job Summary This position is ideal for high school and early college candidates, but we encourage anyone with applicable experience to apply. The Front-of-House Support position is a hybrid role that combines the essential functions of the Host, Food Runner, and Busser into a dynamic floor position. As a primary driver of the member experience, you will greet members by name, ensure food is delivered swiftly and accurately from the kitchen, and maintain a polished, inviting dining room throughout service. Job Type: Part-Time, Non-Exempt Location: Shawnee Country Club Salary: $12.00/hour + tips Reporting: This position will report to the Food & Beverage Manager, or designee Duties Hosting & Member Engagement (30%) Warmly greet members and their guests upon arrival, recognizing returning members by name and anticipating seating preferencesManage the seating flow across the dining room, patio, and lounge to ensure balanced server workloadsTrack reservations, special dining requests, dietary restrictions, and special occasions using the club's management softwarePresent menus, inform members of daily specials, and ensure seamless handoffs to assigned serversExpediting & Food Delivery (40%) Monitor the kitchen pass and work directly with the culinary team to ensure orders match ticket specifications and modification detailsDeliver food promptly while hot, following proper plate-carrying and tray techniquesIdentify dishes accurately as they are served, answering immediate members questions or relaying needs to the serverEnsure all table condiments, dressings, and accompaniments are delivered before or alongside the mealDining Room Upkeep & Table Maintenance (30%) Perform pre-service setup and post-service breakdown, including polishing silverware, folding napkins, and stocking service stationsMonitor tables unobtrusively throughout service to clear completed plates, refill water/beverage glasses, and maintain table cleanlinessSanitize and reset tables quickly and quietly according to club standards between member seatingsKeep service areas, side stations, and floor spaces clean, orderly, and fully stockedOther Answer telephone callsHandle basic questions and transfer callsManage carryout ordersEducation High school diploma or GED required Experience Prior experience in FOH restaurant service, hospitality, or customer service preferred (private club or fine-dining experience is a plus)Knowledge & Skills Strong interpersonal skills with the ability to maintain a professional, courteous demeanor with members, guests, and teammatesAbility to prioritize tasks effectively during fast-paced peak service windows (e.g., weekend dinners, post-golf tournament rushes)Keen eye for cleanliness, dish presentation, and member recognitionAbility to stand, walk, and carry food trays or bus tubs (up to 30-40 lbs) for the duration of a 6-8 hour shiftFlexible schedule including evenings, weekends, and holidays during peak club seasonsCore Competencies Member recognition and high-touch hospitalitySituational awareness and operational adaptibilityOrder precision and food safety executionTeam communication and floor coordinationProfessionalism and club standardsTable maintenancePhysical Requirements Standing and walkingLifting and carryingReaching and bendingManual dexterityEnvironmental & Working Conditions Temperature variations: Frequent movement between climate-controlled dining areas, hot/humid kitchen pass environments, walk-in coolers, and outdoor dining patiosNoise levels: Moderate to high noise levels during peak dining hours, banquet events, and inside active kitchen prep/dishwashing areasOccupational hazards: Potential exposure to hot plates, warm liquids, sharp cutlery, broken glass, wet/slippery floors, and commercial cleaning chemicalsAttire & safety: Must adhere to club dress code and wear close-toe, slip-resistant shoes at all timesPay: $12.00 - $15.00 per hour Work Location: In person