Starter / Player Assistant

Description The Starter / Player Assistant plays a critical role in organizing groups on the first tee, maintaining the tee schedule and keeping records of cart numbers, turn and finish times. The Starter / Player Assistant is also critical in getting our message to the players in terms of golf cart traffic, pace of play expectations and care of the course. They will provide a critical customer service role, communicating with players on the course. In addition to optimizing our pace of play, the Starter / Player Assistant will communicate vital information about golf cart traffic regulations, course rules and etiquette. The Starter / Player Assistant is a point of contact with all players, communicating information about course conditions and the day's pace of play. They will also serve a critical role in summoning help when emergency assistance is needed. Responsibilities Include: • Provide a friendly greeting to all players you encounter on the course. Promote and offer outstanding customer service. Greet and deliver a consistent message to each group and give them the opportunity to voice any concerns • Make sure that each group is aware of our pace of play policy and what is happening on the course ahead of them on any given day. Provide updates as warranted • Coordinate with the Starter and Golf Shop to monitor the pace of play. Obtain golf cart numbers for each group. Maintain contact with the Starter to track times and turn times for each group • Confirm with the first ten groups of the day tee times that the turn time is expected to be 2 hours or less with a 4-hour finish • The expectation for the remainder of the day is to maintain contact with the group ahead • It is imperative that we correct the pace of slow groups as soon as possible. Monitor subsequent groups to determine if they are maintaining proper pace of play. Follow up with any slow group and check their progress. If they return to the proper pace, thank them • Diplomatically provide instructions to groups requiring pace of play improvement. Stress that the staff is concerned with their relationship with the group in front of them, not the group following them • Any time you determine that a situation with a golfer is becoming confrontational and/or out of control, immediately advise the golf shop • Track pace of play/starting sheets and turn in the sheet at the end of the day to the golf shop • Utilize the GPS system to assist your efforts as a player assistant • Assist with the staging of golf carts during morning shifts and assist with the de-staging of golf carts during any p.m. shift. as needed • Assist golfers in the location of any items lost on the course • Monitor golf cart traffic on the course and correct any improper cart driving patterns • At the direction of the golf shop staff, the player assistant shall maintain the cleanliness and stocking of supplies of the two on course restrooms • Perform all other duties as directed by the golf shop staff • Pick up loose trash around the course and carry plenty of sand/seed mix to replenish golfer cart containers and fill in divots as you travel the course. Why work with us? Part Time employees at Raccoon Creek enjoy the opportunity to make t-times and play at no charge on Mondays and Tuesdays. Carts are optional and cart fees are only $10 for 18 holes. Employees may also play at no charge on a "space-available" basis on all other days. Employees may bring guests to play for $28 for 18 holes. This "employee guest rate" includes a cart. 9-hole fees during pre-determined times are half of these amounts. Employees may also utilize the driving range at no charge. Employees also receive discounts on Food and Beverage in our Golf Course Restaurant and on merchandise in the Golf Shop. Requirements • Friendliness and outgoing personality • Consistently provide a warm greeting to guests • Customer service focused • Ability to handle customer complaints and understand how respond then to pass their complaints along to the supervisor • Must be able to lift up to 40 pounds • Comfortable working outdoors most of the time Company Information The Raccoon Creek Golf Course is always in great condition. The greens are fast and true. With conditions like these, it is time to get over to the golf course and enjoy some golf. Our golf carts are equipped with GPS that provides score updates of sporting events and "live scoring" for outings and tournaments. We have great family and weekend nine hole specials during peak season. Stop in at the Grove Restaurant before and after your round. The food is good and the drinks are cold. The Grove Restaurant, located at Raccoon Creek Golf Course, offers breakfast & lunch service with views of the historic grounds nestled in the Rocky Mountain Foothills. We offer a casual yet wonderful experience for your family outings and special occasions.