Director of Food & Beverage

Job Description Job Description Are you a proactive leader who thrives on ensuring high levels of member, guest and team satisfaction? Can you balance creativity and consistency to deliver exceptional service across all outlets? Do you have what it takes to uphold the legacy of fun, family, friendliness? The grass IS greener here at The Country Club at DC Ranch! The Director of Food & Beverage plays a pivotal role in overseeing all front-of-house operations, including dining outlets, banquet service, and locker room staff. This role ensures exceptional service standards, staff training, and a consistently high level of member and guest satisfaction. Working closely with the Clubhouse Manager and Executive Chef, the Director coordinates daily operations and club events while fostering a positive, service-oriented culture. As a visible leader within the clubhouse, this individual supports the Club’s strategic goals and plays a key role in delivering a refined and welcoming hospitality experience. This is a full-time, exempt leadership position reporting directly to the Assistant General Manager. The Director of Food & Beverage will oversee all front-of-house operations, including the Banquet staff, Locker Room attendants, and the following department managers: Clubhouse Dining Manager, Ranch House/Pool Manager, and Ladies' and Men’s Locker Room Managers. Why The Country Club at DC Ranch? The Country Club at DC Ranch is a member-owned, nationally acclaimed private golf and country club poised prominently near the McDowell Mountains that features a championship caliber golf course displaying the design artistry of Tom Lehman and John Fought, a stunning 45,000 square-foot Ranch Hacienda Clubhouse, six tennis courts, pool complex and fully appointed fitness facility. The Country Club at DC Ranch embodies an exclusive desert lifestyle – its vibrancy and warmth welcome members, their family and guests and the Club heralds its Mission Statement, as follows: Through exceptional hospitality, The Country Club at DC Ranch is committed to building tradition and dedicated to being the pre-eminent southwest lifestyle club by creating a legacy of fun, family and friendliness. Benefits we offer: Health, Vision, Dental insurance (Full-time) Pet insurance, Pet Discount Program (Yes, we care about your fur baby(ies)! AND this is for ALL employees) Discounted Life Time Membership Matching 401k Employee Assistance Program Paid Holidays, Vacation, and Sick Time Employee Retail Discounts Golf Privileges Referral Program Complimentary lunch during shift Employee Scholarship Fund (up to $10,000 for you and your dependents) Growth Opportunities & more! Qualifications to join our team: • High school diploma required; college degree in Hospitality or related field preferred • Current Maricopa County Food Handler’s Card and state-certified liquor training required • Minimum 5 years of F&B leadership experience in a private club or upscale hospitality setting • Proven ability to plan and execute member events, including weddings and private functions • Strong knowledge of service standards, event operations, and staff supervision • Familiarity with budgeting, inventory, and A/P-A/R processes • Excellent communication, organizational, and interpersonal skills • Proficient in Microsoft Office and club management systems (e.g., Jonas or similar) Key Responsibilities: • Provide leadership and oversight to all FOH food and beverage operations, including dining rooms, banquet service staff, and locker room attendants. • Train, schedule, and manage all FOH personnel to ensure consistent, high-quality service across all outlets and events. • Foster a service-focused culture through continuous coaching, clear expectations, and performance evaluations. • Collaborate with department heads to ensure smooth coordination between service, culinary, and facilities teams for daily operations and special events. • Conduct regular service team meetings and ensure consistent communication of club policies, procedures, and service standards. • Work closely with the Clubhouse Manager to plan and execute all club-sponsored events, holiday functions, and seasonal activities. • Ensure readiness and service excellence for all member functions, including private dining, social gatherings, and club events. • Supervise locker room staff and ensure their service and facility standards align with overall member experience expectations. • Manage staff scheduling to meet labor targets while maintaining optimal service coverage, including Manager on Duty (MOD) rotations. • Monitor member satisfaction, respond to service issues or complaints, and follow up with necessary actions to ensure resolution. • Assist in developing and maintaining front-of-house SOPs to support consistent and efficient service delivery. • Oversee inventory control, ordering of service-related supplies, and upkeep of all FOH and locker room service equipment. • Maintain accurate records including employee files, training logs, incident reports, and member feedback. • Participate in budgeting and forecasting processes for food & beverage operations; monitor labor and operational costs. • Provide input on staffing levels, service equipment needs, and long-term planning to support strategic goals of the club. • Support the development of wine, beverage, and service training programs in collaboration with bar and dining management. • Perform other duties as assigned by the Assistant General Manager. You can learn more about us at www.ccdcranch.com or follow us on Instagram @thecountryclubatdcranch !