Regional General Manager

Puttery is a modern entertainment destination that blends the energy of nightlife with the fun of tech-infused mini golf. Each location features immersive, themed courses, curated cocktails, and chef-inspired menus, creating an experience that’s equal parts competitive and social.

We’re redefining how people connect by combining play, style, and hospitality into one unforgettable atmosphere. At Puttery, every visit is a reason to celebrate.

Job Purpose

The Regional General Manager is responsible for leading the overall operations, financial performance, guest experience, and team culture of the Puttery The Colony venue while providing regular operational leadership and support to the Houston venue.

This role serves as the primary General Manager for The Colony and a regional business partner to Houston leadership: driving consistency, developing talent, sharing best practices, supporting performance improvement, and helping both venues achieve revenue, service, cost, and people goals.

Responsibilities

Venue Leadership: The Colony

Serve as the primary General Manager for Puttery The Colony, with full accountability for daily operations, financial performance, guest satisfaction, team engagement, and venue culture.Lead all departments to ensure consistent execution of service, food and beverage, entertainment, safety, cleanliness, and brand standards.Maintain a visible, hands‑on leadership presence during high-volume shifts, special events, weekends, and peak business periods.Review daily sales, labor, guest feedback, operational reporting, and staffing needs; make timely adjustments to support venue performance.Ensure managers are actively leading their teams, resolving guest concerns, maintaining standards, and communicating business priorities.Build strong local community relationships and identify partnerships, events, and sales opportunities that increase venue awareness and revenue.Regional Support: Houston

Travel regularly to the Houston venue to provide operational support, leadership coaching, and performance oversight based on business needs.Partner with Houston venue leadership to review financial performance, guest experience metrics, labor, staffing, sales opportunities, and operational challenges.Help develop and execute action plans when performance, service, staffing, cost control, compliance, or culture needs improvement.Provide onsite leadership support during high-volume periods, major events, leadership transitions, openings, training needs, or other critical business situations.Share successful practices, processes, and operational standards between The Colony and Houston to strengthen consistency across the region.Support Houston leadership in developing managers, building accountability, and maintaining a strong succession pipeline.Escalate significant operational, people, compliance, or financial concerns to the Regional Director of Operations as appropriate.Financial and Operational Performance

Develop, manage, and monitor venue budgets, forecasts, labor plans, and financial results.Analyze sales, revenue, labor, inventory, purchasing, waste, and controllable expenses to identify trends and improve profitability.Implement tactical initiatives to increase revenue, reduce unnecessary costs, prevent losses, and improve operational efficiency.Ensure proper cash handling, banking, invoice approval, inventory controls, and accounting procedures are consistently followed.Partner with Sales, Marketing, and Events teams to identify local revenue opportunities, promote special events, and grow private-event business.Use operational and financial data to make informed decisions and communicate performance expectations to venue leadership teams.People Leadership and Culture

Recruit, hire, onboard, train, coach, and retain high-performing managers and team members.Set clear expectations, provide regular feedback, recognize strong performance, and address performance concerns promptly and fairly.Develop managers through hands‑on coaching, training plans, stretch assignments, and succession planning.Promote a respectful, accountable, inclusive, and guest-focused culture across both venues.Maintain awareness of employee relations, HR, safety, and compliance concerns; partner with Human Resources and leadership to address matters appropriately.Ensure all team members complete required training and understand company policies, procedures, and performance expectations.Guest Experience and Brand Standards

Ensure both venues consistently provide exceptional hospitality,