Assistant Pro Shop Manager

Chestnut Ridge ⛳️ Resort — Blairsville, Pennsylvania

Position Type: Full-Time

Department: Golf Operations / Pro Shop

Reports To: Pro Shop Manager / Director of Golf

POSITION SUMMARY

 Chestnut Ridge ⛳️ Resort is seeking a friendly, dependable, and customer-focused

Assistant Pro Shop Manager to support the daily operations of our golf pro shop.

 The Assistant Pro Shop Manager will work closely with the Pro Shop Manager and golf

operations team to provide exceptional service to members, guests, golfers, and resort

visitors. This position will assist with daily retail operations, customer service, sales

transactions, merchandise organization, inventory management, staff supervision,

tournaments, and special events.

 The ideal candidate is organized, professional, personable, and comfortable working in a

fast-paced golf and resort environment. A passion for golf and hospitality is reccommended.

ESSENTIAL RESPONSIBILITIES

Daily Pro Shop Operations

 Assist with the day-to-day operation of the Pro Shop.

 Open and close the Pro Shop as scheduled.

 Maintain a clean, organized, and welcoming retail environment.

 Ensure merchandise is properly displayed, folded, sized, and replenished.

 Assist the Pro Shop Manager with daily operational needs.

 Help ensure the Pro Shop is prepared for busy weekends, tournaments, outings, and

special events.

 Communicate effectively with the golf shop, outside services, golf professionals, and

resort management.

Customer Service

 Provide friendly, professional service to all members and guests.

 Assist customers with merchandise, sizing, product questions, and purchases.

 Develop positive relationships with regular customers and golfers.

 Respond to customer questions and concerns professionally and promptly.

 Create a welcoming environment that reflects the Chestnut Ridge guest experience.

 Assist with special requests and guest needs when appropriate.

Sales ; Point-of-Sale

 Operate the Pro Shop point-of-sale system accurately.

 Process cash, credit card, and other transactions.

 Maintain accurate cash-handling procedures.

 Assist with daily sales reporting and reconciliation.

 Encourage sales through excellent customer service and knowledge of available

merchandise.

 Assist with promotions, sales, and special merchandise events.

Inventory Support

 Assist the Pro Shop Manager with maintaining accurate inventory.

 Receive and organize merchandise deliveries.

 Stock and replenish merchandise as needed.

 Assist with inventory counts and periodic physical inventories.

 Communicate low-stock, damaged, or missing merchandise to the Pro Shop Manager.

 Maintain organized storage areas.

 Help monitor inventory for discrepancies or potential shrinkage.

Staff Support ; Supervision

 Assist the Pro Shop Manager with training and supervising Pro Shop staff.

 Help establish a professional and customer-focused environment.

 Provide direction to Pro Shop staff when the Pro Shop Manager is unavailable.

 Assist with employee scheduling and coverage as directed.

 Lead by example in customer service, professionalism, punctuality, and appearance.

 Communicate employee or operational concerns to the Pro Shop Manager.

Tournaments ; Events

 Assist with Pro Shop operations during golf tournaments, outings, leagues, and special

events.

 Help prepare tournament merchandise and participant materials.

 Assist with tournament registration and customer service when needed.

 Ensure the Pro Shop is adequately staffed and organized during high-volume events.

 Assist with merchandise sales associated with tournaments and resort events.

QUALIFICATIONS

 Previous retail, customer service, hospitality, golf, or supervisory experience preferred.

 Strong interpersonal and communication skills.

 Friendly and professional demeanor.

 Reliable and dependable.

 Strong organizational skills and attention to detail.

 Comfortable handling cash and operating a point-of-sale system.

 Ability to work independently while also functioning as part of a team.

 Ability to remain professional and courteous in a busy environment.

 Golf experience or knowledge is preferred but not required.

SCHEDULE

 This is a seasonal golf-resort position with a schedule that will vary based on business

needs during busy season April - October. Pay is full time year round

 The successful candidate must be available to work weekends, holidays, mornings,

evenings, tournaments, and other high-volume periods during the golf season.

PHYSICAL REQUIREMENTS

 Ability to stand and walk for extended periods.

 Ability to lift and move merchandise and supplies.

 Ability to bend, reach, and organize merchandise.

 Ability to work both indoors and outdoors as needed.

IDEAL CANDIDATE

 Enjoys working with people.

 Takes pride in providing excellent customer service.

 Is dependable and willing to step in wherever needed.

 Has a positive and professional attitude.

 Is comfortable taking initiative and solving day-to-day problems.

 Can effectively support and communicate with the Pro Shop Manager and golf

operations team.

 Understands that the Pro Shop is an important part of the overall Chestnut Ridge guest

experience.

COMPENSATION

 Pay: Commensurate with experience and qualifications.

 Additional benefits and employee perks may be available based on position and

employment status.

Chestnut Ridge ⛳️ Resort

Blairsville, Pennsylvania

Info@chestnutridgeresort.com

Pay: From $45,000.00 per year

Benefits:

Dental insuranceHealth insurancePaid time offVision insuranceWork Location: In person