1st Assistant Golf Professional

## Join Invited at Oak Pointe Country Club in Brighton, MI Invited, the largest owner and operator of private clubs nationwide, has operated since 1957 with the central purpose of building relationships and enriching the lives of our members, guests and more than 17,000 employees. We oversee 130+ country clubs, city clubs, and athletic clubs and offer first-class amenities like championship golf courses, practice facilities, and handcrafted cuisine. This opening is for a 1st Assistant Golf Professional at Oak Pointe Country Club in Brighton, MI. Day-to - Day you will oversee the daily operations of the golf department to ensure an exceptional experience for members and guests. This role is responsible for supervising all non-exempt golf staff and developing a collaborative, high-performing team. You will manage the pro-shop merchandising and daily pro-shop operations, outside services, and all golf-related activities while ensuring adherence to company policies and operational standards. The position plays a key role in enhancing member engagement and satisfaction through leadership and operational excellence. You will: - Train and lead golf and pro-shop attendants and outside services staff, implementing procedures that promote excellent customer service and prompt resolution of member concerns. - Conduct performance evaluations for golf, pro-shop, and outside services staff, offering constructive feedback and making recommendations to management regarding compensation, career advancement, and training opportunities. - Address personnel matters, determining appropriate actions such as counseling, written warnings, suspension, or termination in coordination with HR and management when performance, attendance, or policy violations occur. - Develop and oversee work schedules to optimize staffing for golf operations, the pro-shop, outside services, and the club's repair business; recruit and hire qualified personnel to maintain high member service standards. - Ensure cleanliness and organization of outside service areas, including staging zones, practice ranges, and golf cart storage, maintaining an exceptional environment for members and guests. - Enforce company policies and operational standards, including safety protocols and conduct codes, and take timely action through intervention, investigation, and documentation of any violations. - Oversee all golf operations—pro-shop, outside services, and practice facilities—to ensure efficient service delivery. - Manage financial performance of pro-shop merchandise, including responsibility for profit and loss, budgeting, inventory control, and purchasing strategies. - Optimize merchandising with appealing displays, competitive pricing, and targeted promotions while fulfilling member orders efficiently. - Plan and execute club tournaments and special events, handling scheduling and logistics, and oversee the handicap program to ensure compliance and fairness. - Build strong member relationships by promoting golf programs and participating in events, including playing golf to support player development. - Guide staff to deliver programs aligned with Invited and PGA standards, ensuring successful clinics, private lessons, and age-specific programs for adults, juniors, and seniors. - Provide leadership and oversight of the golf department in the absence of the Director of Golf/Head Golf Professional, maintaining operational excellence. About you: You must have a High school diploma, GED, or equivalent. Completion of PGA certification is highly preferred (minimum level 2). Strong customer service experience and extensive knowledge of golf fundamentals are important. We expect a proven ability to handle confidential Company information and sensitive employee matters with discretion and professionalism and a commitment to upholding the highest level of ethical work standards. A few other details to know: - This role involves hands-on work at the club and oversight of non-exempt staff; the posting references "non-exempt" staff and notes that base pay will be determined by skills, experience, education, location, and—if you're in a non-exempt role—hours worked. - While not all roles at Invited are full-time, full-time team members have access to a comprehensive benefits package. Benefits include medical, dental, and vision coverage; life insurance; short-term and long-term disability insurance; a 401(k) retirement savings plan; and generous paid time off and leave programs. For full details, visit www.invitedbenefits.com. We value inclusivity and are an Equal Employment Opportunity Employer. The posting outlines general requirements and is not a comprehensive list of duties; additional duties may be assigned as needed to ensure smooth club operations.