General Manager/Chief Operating Officer

About the position Belfair POA, Community and Country Club, a Platinum Club® and Distinguished Club of America with Elite Status, stands among the most prestigious private golf communities in the nation—ranked as one of the Top 150 Private Clubs in America. Nestled in the scenic Lowcountry of South Carolina, Belfair offers an unparalleled blend of heritage, natural beauty, and modern sophistication. The Club features two world-class Tom Fazio–designed 18-hole championship Golf Courses, hosting more than 70,000 rounds annually, alongside exceptional racquet sports of Tennis and Pickleball, a Fitness and Wellness Center, a Golf Learning Academy, two Restaurants, and Banquet facilities. With over \$25 million in annual revenue and a vibrant membership community featuring 689 Homes, Belfair continues to set the benchmark for excellence in the private club industry. This position presents a rare opportunity to lead one of America’s most respected private clubs, fostering excellence in service, operations, and member experience. The General Manager / Chief Operating Officer (GM/COO) serves as the chief executive of Belfair Golf Club, responsible for the overall success, culture, and strategic leadership of all Club operations. This executive oversees all aspects of the member and guest experience, financial performance, and team engagement—ensuring Belfair maintains its tradition of excellence while continuously evolving for the future. The GM/COO reports directly to the Board of Directors, working collaboratively with the Board, committees, members, and a highly capable senior leadership team to uphold Belfair’s distinguished reputation and long-term success. Responsibilities • Serve as the chief steward of Belfair’s mission, culture, and brand of excellence. • Provide strategic leadership in the development and execution of the Club’s short- and long-range plans. • Administer and implement Club policies, procedures, and initiatives established by the Board of Directors. • Direct all department heads, including Golf Operations, Agronomy, Community and Common Areas, Food & Beverage, Sales & Marketing, Finance, Tennis & Recreation, Marketing, Human Resources and all Member Services. • Oversee the preparation and management of operating and capital budgets; ensure sound financial performance and effective resource allocation. • Monitor and analyze key financial and operational metrics, making fact- and data-based decisions to drive performance. • Ensure the highest standards of quality across all facilities, programs, and services—including golf, dining, fitness, and social experiences. • Foster a strong service culture that prioritizes member engagement, satisfaction, and retention. • Lead and inspire a high-performing team; attract, develop, and retain top talent. • Collaborate with the Board to establish strategic policies and long-term capital plans. • Manage an extensive community and club multi-year Capital Plan • Represent the Club in the community and within the private club industry to enhance Belfair’s reputation and influence. • Maintain compliance with all local, state, and federal regulations; ensure safe and well-maintained facilities. Requirements • Financial Acumen: Strong financial literacy with demonstrated experience in preparing, managing, and achieving operating and capital budgets. • Operational Expertise: In-depth knowledge of golf course operations, golf course maintenance operations and practices, and renovation experience, as well as food & beverage operations within a private club environment. • Facilities Insight: Strong understanding of building operations, repair, and renovation needs; ability to manage costs and capital planning effectively. • Technology Proficiency: Skilled in the use of modern business and club management systems; embraces technology to enhance efficiency and communication. • Strategic Leadership: Seen as an engaged, forward-thinking leader by members, staff, and peers. Recognizes trends early and adapts effectively to evolving member expectations and market conditions. • People & Culture: Inspires loyalty and trust among employees; adept at motivating and managing senior leaders and cross-functional teams. Fosters a culture of inclusion and quality among all staff. • Member Relations: Possesses an engaging, visible presence with members and guests—known for remembering names, details, and fostering genuine connections. • Governance & Collaboration: Deep understanding of governance and the relationship between the Board, management, and membership; skilled at achieving consensus and alignment. • Communication: Exceptional written and verbal communication skills; confident and credible with all stakeholders. • Community Awareness: Coordination with the POA. • Partnership Mindset: Embraces the resources and expertise of Troon to elevate operations, service, and member satisfaction. • Bachelor's degree in Business, Hospitality Management, or a related field (advanced degree preferred). • Minimum of 10 years of progressive leadership experience in private clubs, resorts, or similar hospitality environments; multi-course or multi-outlet experience preferred. • Proven track record of strategic leadership, operational excellence, and member engagement. • Strong Communicator with written and verbal skills and can engage the club’s committees with professionalism and control. • Is able to engage the club with Troon philosophy and resources. • Able to understand local and regional Real Estate Markets. • Must be able to work flexible hours, including evenings, weekends, and holidays, as required by Club operations. • Regularly stands, walks, and moves between indoor and outdoor environments. • Occasionally lifts up to 50 pounds. • Moderate membership noise level; frequent member and guest interactions. Nice-to-haves • Professional certifications such as Certified Club Manager (CCM) or Certified Chief Executive (CCE) are highly desirable. Benefits • Belfair Golf Club offers a highly competitive compensation package commensurate with experience, along with a comprehensive benefits program and performance incentives.