Guest Experience Coordinator

Juniper Preserve is excited to announce the exceptional career opportunity of Guest Experience Coordinator. The primary responsibility of a Guest Experience Coordinator will be to provide a warm and welcoming experience for all resort guests, club members and their guests. To act as an ambassador of Juniper Preserve by providing outstanding service and offering detailed information regarding Central Oregon area attractions, Juniper Preserve’s amenities, and resort features. Guest Experience Coordinators will attend to all front desk operations for resort guests and the Residence Club and its members by addressing guest concerns, checking guests in/out, addressing billing inquiries, and following up with management. Option for part-time or full-time. Wednesday through Saturday (with optional additional Sunday) from 11:30am-8:00pm. ESSENTIAL DUTIES AND RESPONSIBILITIES Guest Interaction and Service: Demonstrate a guest-driven style of service with an upbeat, friendly sense of urgency in all interactions with resort guests, members, and their guests. Greet and welcome all guests at Juniper Preserve with an enthusiastic and professional demeanor. Maintain the privacy of all Juniper Preserve guests. Accommodate all requests for information in a congenial manner. Handle guest concerns or issues immediately, ensuring guest satisfaction. Notify designated department/personnel for resolving the situation and follow up within 30 minutes to ensure completion and guest satisfaction. Communicate pertinent guest information to designated departments/personnel. Knowledge and Compliance: Maintain complete knowledge of: All resort and club features/services, and hours of operation. Room types, layout, décor, appointments, locations, rates, special packages, promotions, and availability. Daily house count, arrivals/departures, and group activities/functions. Maintain complete knowledge of and comply with all property and departmental policies. Comply with grooming