Player Services Lead at Hallbrook Country Club | GolfHires
Player Services Lead
Hallbrook Country Club · Leawood, KS
full time$33,280 - $37,440Posted 30 days ago
External listing
About the Role
POSITION PURPOSE: The Player Services Lead will be responsible for leading the player services staff in providing superior service for Hallbrook membership. The Player Services department is the first and last point of contact for our members and guests, and maintain the finest amenities while promoting an atmosphere of excellence. The Player Services Lead is responsible for ensuring a clean, organized work environment while promoting a professional and positive image and atmosphere for the Bag Drop, Cart Barn, Bag Storage, and Practice Facility areas.
DUTIES AND RESPONSIBILITIES:
Lead the Player Service team by delegating tasks and ensuring player services tasks are completed
Train player services staff on processes, procedures, and quality standards
Provide exceptional customer service to our members and their guests
Manage and operate the bag drop and cart staging areas
Manage and care for the Club’s cart fleet
Prepare and operate the practice facility
Operate and manage member bag storage
Assist with golf event planning and execution
Communicate effectively and consistently through a variety of channels
Assist with transportation throughout the property
Keep work area clean and orderly
Requires being visible and attentive at all times
Required to be in proper and complete uniform as designated
Other duties as assigned by supervisor, manager or Golf Professional staff
KNOWLEDGE, SKILLS & OTHER ABILITIES:
Previous golf industry experience preferred but not required
Previous customer service experience preferred but not required
16 years of age, valid state driver’s license and clean MVR
Must be available/flexible to work days, nights, weekends and holidays if needed
Must possess excellent oral, written and interpersonal skills
Must possess the ability to interact with members and staff on all levels in a professional, positive, and friendly manner
PHYSICAL & ENVIRONMENTAL DEMANDS:
Position requires the ability to bend, stoop, lift, balance and carry items up to 50 lbs.
Ability to stand for long periods of time
Ability to move about freely on a multi-floor building
Ability to work in inclement weather at times
This position often requires an individual to work long hours, holidays, weekends and may be subjected to shifts longer than 10 hours in one working day. By signing this document, I am acknowledging the scope of work stated above.