About the Role
Curating and enhancing 'ClubLife' and increasing Club Member Growth by ensuring execution of programming and communications for Club.
Programming - Develop and ensure execution of relevant and engaging Member events and experiences specific to Club We Are and ClubLife expectationsCommunications - Implement thorough and consistent strategy to best communicate ClubLife through all channels, amplifying the Member storyDay to Day:
Communicate to Employee Partners and Members consistently and concisely via all channelsExecute all Member Events and Programs with member and committee feedbackCreate and execute relevant programs with purpose with consideration of your Club Members, product, and positionPURPOSE: Set the vision and expectationConnecting and Engaging our MembersMember ValueDrive RevenueInvite and Partner with Community Audience or aligned BrandEVENT TYPES:Signature Events | Holidays | Charity ClassicOngoing |Meet-UpMeet-upPLANNING:Committee ManagementQuarterly game plan/Monthly CalendarsOngoing content calendarEXECUTION: (Engagement Coordinator + Operations)BEO P&LPromotion MarketingDecorBooking TalentStory Telling Capture at EventCreate storytelling and content focused communicationsUphold Brand Standards as provided per segmentContent Plan: Make Members and Experience the Hero of the Communications StoryMembership Recognition (Social Media + in GM Message)TestimonialsSuccess StoriesProfiles/InterviewsEvents/Programming (Email 1x Week + ONE CLICK REGISTRATION + On APP + Social)Story Telling from Past Events with Pictures VideoPromote future events with Purpose and Experience (not just logistics)Priority Promotion based on Registration NeedsSales Promotions (In Club Social Media)Private EventsMember ReferralOperational/AdminGM Message - Positive consistent communications (Have you seen, direct back to Member stories on social)Club closuresUpdatesWeatherCrisis ManagementAll the other stuff we do:
Adhere to all company, club, and department standards of operations, policies, and procedures whether written or verbalAct with integrityConduct ourselves professionally and respectfullyCommunicate effectivelyWork well under pressure, coordinating multiple tasks at any given timeSolve problems, utilizing all available resources including regional and corporate staffWork safely and ensure others are tooAttend meetings as required or requestedUnderstand service recovery procedures for Member/GuestsNotify GM and/or department head(s) of Member/Guest complaints. Rectify by using service recovery procedures as soon as possibleRemain, open, flexible, and adaptable to take care of our Members and Guest changing needsAbout you:
Undergraduate degree preferred. Educational concentration in business, communications, journalism, public relations, hospitality management, or recreationExperience of a minimum of 1 Year in Hospitality, Customer Relations, or Marketing CommunicationsPrefer experience in one or more of the following: sales, relationship management, food beverage operations, customer service, membership associations, and/or fundraisingPrior experience in leading a team or project to a successful outcome is preferredAdvanced knowledge working with Microsoft Office Suite, including Word, Outlook, and ExcelCurating and enhancing 'ClubLife' and increasing Club Member Growth by ensuring execution of programming and communications for Club.
Programming - Develop and ensure execution of relevant and engaging Member events and experiences specific to Club We Are and ClubLife expectationsCommunications - Implement thorough and consistent strategy to best communicate ClubLife through all channels, amplifying the Member storyDay to Day:
Communicate to Employee Partners and Members consistently and concisely via all channelsExecute all Member Events and Programs with member and committee feedbackCreate and execute relevant programs with purpose with consideration of your Club Members, product, and positionPURPOSE: Set the vision and expectationConnecting and Engaging our MembersMember ValueDrive RevenueInvite and Partner with Community Audience or aligned BrandEVENT TYPES:Signature Events | Holidays | Charity ClassicOngoing |Meet-UpMeet-upPLANNING:Committee ManagementQuarterly game plan/Monthly CalendarsOngoing content calendarEXECUTION: (Engagement Coordinator + Operations)BEO P&LPromotion MarketingDecorBooking TalentStory Telling Capture at EventCreate storytelling and content focused communicationsUphold Brand Standards as provided per segmentContent Plan: Make Members and Experience the Hero of the Communications StoryMembership Recognition (Social Media + in GM Message)TestimonialsSuccess StoriesProfiles/InterviewsEvents/Programming (Email 1x Week + ONE CLICK REGISTRATION + On APP + Social)Story Telling from Past Events with Pictures VideoPromote future events with Purpose and Experience (not just logistics)Priority Promotion based on Registration NeedsSales Promotions (In Club Social Media)Private EventsMember ReferralOperational/AdminGM Message - Positive consistent communications (Have you seen, direct back to Member stories on social)Club closuresUpdatesWeatherCrisis ManagementAll the other stuff we do:
Adhere to all company, club, and department standards of operations, policies, and procedures whether written or verbalAct with integrityConduct ourselves professionally and respectfullyCommunicate effectivelyWork well under pressure, coordinating multiple tasks at any given timeSolve problems, utilizing all available resources including regional and corporate staffWork safely and ensure others are tooAttend meetings as required or requestedUnderstand service recovery procedures for Member/GuestsNotify GM and/or department head(s) of Member/Guest complaints. Rectify by using service recovery procedures as soon as possibleRemain, open, flexible, and adaptable to take care of our Members and Guest changing needsAbout you:
Undergraduate degree preferred. Educational concentration in business, communications, journalism, public relations, hospitality management, or recreationExperience of a minimum of 1 Year in Hospitality, Customer Relations, or Marketing CommunicationsPrefer experience in one or more of the following: sales, relationship management, food beverage operations, customer service, membership associations, and/or fundraisingPrior experience in leading a team or project to a successful outcome is preferredAdvanced knowledge working with Microsoft Office Suite, including Word, Outlook, and Excel