Member Services and Events Manager (MS&EM)

JOB TITLE:Member Services and Events Manager (MS&EM) DEPARTMENT: Food and Beverage REPORTS TO:Food and Beverage Assistant Director/General Manager FLSA:Exempt JOB SUMMARY: The Member Services and Events Manager (MS&EM) is a key leadership role responsible for planning, producing, coordinating, promoting, executing, and managing exceptional member events, weddings, banquets, and golf tournament related entertainment programs. This position plays a critical role in enhancing the overall member experience by delivering engaging, well-executed events that reflect the Club's mission, values, and service standards. Serving as a primary point of contact for members and guests, the MS&EM works collaboratively across multiple departments and with third-party vendors to ensure seamless event execution. This role requires a high level of organization, creativity, attention to detail, and a strong service-oriented mindset. ESSENTIAL RESPONSIBILITIES: • Support the Event Sales Manager with planning and executing event sales, including coordinating logistics, managing event details, and maintaining clear client communication. • Serve as the primary client liaison throughout the planning process, ensuring all preferences and requirements are accurately captured and communicated. • Prepare and distribute event proposals, contracts, orders and BEO's plans with strong attention to accuracy and detail. • Source, hire, and manage entertainment, including negotiating fees, confirming schedules, and overseeing performance arrangements. • Collaborate with the Food & Beverage team to plan annual and monthly food promotions and special dining experiences. • Work with management to establish pricing for events and club activities. • Build and maintain community relationships with retailers, artists, entertainers, and other partners to enhance member experiences. • Act as the liaison to the Social Committee and other assigned committees. • Coordinate event communication and promotional needs in partnership with the Director of Catering. • Adhere to and promote safe work practices and ensure compliance with all club policies and procedures. • Oversee member-facing services, ensuring exceptional service and smooth daily operations. • Manage on-site event logistics such as reservations, room usage, décor, entertainment, and guest flow. • Facilitate communication and alignment across departments regarding member events, daily activities, and operational updates. • Participate in weekly Staff meetings to support consistent service standards and operational excellence. • Ensure accurate and timely communication of event details to club staff and members by collaborating with department heads. • Assist in planning and executing recreational and educational programs for children and guests. • Work with the Decorating team to create and implement décor concepts for clubhouse events and seasonal displays. • Partner with the CFO to support budget compliance, member billing accuracy, and financial performance goals. • Attend staff and management meetings as required. • Lead the development and management of the annual social events calendar. • Perform additional duties as assigned by the Membership Director and/or General Manager. • Proven experience in budget development oversite and expense management. • Support social media communications and event initiatives by capturing and publishing engaging photos and videos that highlight and enhance the member experience. WORK ENVIRONMENT: • Required to stand for long periods, climb stairs, balance, stoop, kneel, crouch, bend, stretch and twist or reach. • Ability to lift and carry light to moderate materials related to event setup. Continuous repetitive motions. REQUIRED QUALIFICAITONS: • Minimum of 3-5 years of experience in event management, hospitality, private clubs, hotels, resorts, or related industries. • Must have the ability to maintain guest satisfaction under pressure or deadlines. • Fun, energetic and positive personality. • Fast learner, capable of multitasking in a fast-paced environment • Advanced knowledge of Microsoft Office and NorthStar is required. • Flexible schedule required, including evenings, weekends, and holidays as dictated by the event calendar. Ability to fulfill assigned tasks quickly and efficiently.