Eaglewood Golf Course Front of House Customer Service 21 and Older

Summary: City of North Salt Lake is seeking a Front of House/Customer Service team member for their golf department. The role involves creating a welcoming experience for guests, ensuring outstanding customer service, and collaborating with the restaurant team to maintain efficient operations.

Responsibilities: - Greet and welcome guests with a friendly and professional demeanor - Assist guests in making reservations, seating arrangements, and answering their inquiries - Take and accurately relay food and drink orders to the kitchen - On occasion operate the beverage cart, offering refreshments, snacks, & light fare to golfers on the course - Provide friendly and prompt service, engaging golfers in a professional and courteous manner - Maintain accurate inventory of beverages, snacks, and supplies on the cart - Handle cash and credit card transactions accurately, providing change as needed - Keep detailed records of sales and reconcile cash at the end of each shift - Ensure compliance with all cash handling and reporting procedures - Keep the beverage cart clean, organized, and fully stocked throughout the shift - Perform routine maintenance checks on the cart, ensuring it operates safely and efficiently - Report any mechanical issues or maintenance needs promptly - Build rapport with golfers, offering a friendly and welcoming atmosphere - Assist golfers w/ menu selections and provide information about course amenities and services - Address any customer inquiries or concerns with professionalism and courtesy - Ensure prompt and attentive service throughout the guest's dining experience - Build rapport with guests, anticipate their needs, and address any concerns or special requests - Handle guest feedback and complaints with professionalism and empathy - Collaborate with other front-of-house staff to ensure seamless service - Set up and maintain dining areas, ensuring tables are clean and properly set - Clear and reset tables efficiently to accommodate incoming guests - Assist in maintaining overall cleanliness and organization in the dining area - Operate the point-of-sale (POS) system to input orders and process payments - Accurately handle cash, credit card transactions, and provide change as needed - Follow cash handling and reporting procedures accurately - Familiarize yourself with the menu items, specials, and beverage selections - Provide recommendations and descriptions of dishes to guests - Communicate with the kitchen regarding guest dietary preferences and special requests - Work closely with fellow front-of-house staff and kitchen team for efficient service - Participate in pre-shift meetings and training sessions - Support a positive and collaborative work environment

Required Qualifications: - Effective communication and interpersonal skills - Ability to remain calm and professional in high-pressure situations - Ability to stand and walk for extended periods - Lift and carry trays or items as needed - Adherence to the restaurant's dress code and grooming standards - Maintaining a clean and professional appearance - Minimum age requirements as per local regulations - Flexibility to work various shifts, including evenings, weekends, and holidays - Maintain a positive and friendly demeanor, enhancing the overall guest experience - Active Food Handler's Permit upon Hiring - Active Alcohol Service License

Preferred Qualifications: - Previous customer service or restaurant experience is a plus - A genuine passion for providing excellent customer service

Required Skills: Food Handler's Permit, Alcohol Service License, Point-of-Sale (POS) system, Cash handling, Credit card transaction processing

Benefits: GOLF PRIVILEGES & EMPLOYEE DISCOUNTS INCLUDED