Golf Pro Shop Associate

General Statement of Job Build Your Future with the City of Boca Raton At the City of Boca Raton, a career in public service is more than a job — it’s your chance to make a meaningful impact in a vibrant and sustainable coastal community. Driven by our core values of Fairness, Integrity, Respect, Service, and Trust, we are committed to fostering a workplace where employees feel appreciated, inspired, and supported. Whether you're starting out or looking to take your public service career to the next level, the City of Boca Raton offers the tools, resources, and culture to help you succeed. Apply now and join the city that’s building careers and shaping a stronger tomorrow The Golf Pro Shop Associate is responsible for providing excellent service to all golf course patrons. The Associate performs intermediate duties relative to the daily operation of the golf shop that include but are not limited to operating a point-of-sale system, managing tee times and related registrations, collecting fees and merchandise sales, and assisting with food and beverage sales as needed. The Associate performs related work as required under the supervision of the Golf Operations Supervisor. This position requires working a combination of morning and afternoon/evening shifts on weekdays, weekends, and holidays. The Associate may be scheduled up to 25 hours per week (3 shifts). Essential Functions • Provides excellent customer service • Greets and welcomes customers • Opens and closes facility • Answers incoming phone calls in a courteous, timely manner • Provides golf course information to the public on phone and in person • Operates point-of-sale system (POS) • Registers golfers according to tee time schedule and collects fees from patrons • Manages daily tee sheets using Club Caddie software • Arranges tee time requests by phone when necessary • Assists in unpacking and displaying of inventory, • Assists customers with and accurately processes merchandise sales • Issues rental golf equipment as needed • Executes efficient and accurate money handling • Proficient in all golf course policies (Golfer classifications, rainchecks, refunds, lightning safety, equipment rental, dress code, etc.) • Assists customers with food and beverage sales when necessary Knowledge, Skills and Abilities Knowledge of: • The game of golf and/or golf course operations • Retail sales and inventory control • Cash register operations and point of sale systems (POS) • Basic math functions Skill in: • Time management. • Ability to evaluate situations objectively and make an informed decision and judgement • Customer focused interpersonal communications • Problem solving Ability to: • Communicate clearly and effectively, both orally and in writing • Operate in a high volume, demanding environment • Establish and maintain effective working relationships • Manage and prioritize several tasks at the same time • Work a fluctuating schedule that may occur during the week and/or weekend, including holidays. Minimum and Preferred Qualifications • Any combination of education and experience equivalent to graduation from high school. • Previous experience in golf and/or retail operations preferred. POST-OFFER BACKGROUND REQUIREMENTS: The background check process for this position may include: • Criminal Background Check • Credit Check • Employment Verification Physical and Environmental Demands and Conditions Must be able to stand for more than two hours at a time, stoop and bend, use manual dexterity or fine motor skills, have the ability to distinguish colors, proofread and check documents for accuracy, use a video display terminal, work in a normal office environment with few physical discomforts, work in an area that is someone uncomfortable due to drafts, noise levels, temperature variation, odors or the like, lift and carry articles weighing up to 20 lbs., and push articles weighing up to 50 lbs. The City of Boca Raton is an Equal Opportunity, Inclusive, Veteran's Preference Employer and Drug Free Workplace. It is the policy of the City of Boca Raton to prohibit discrimination on the basis of race, color, religion, gender, gender identity or expression, marital status, age, national origin, disability, pregnancy, familial status, sexual orientation, genetic information, or any other status or condition protected by applicable federal, state or local laws.