Snack Bar Supervisor – FT Lakewood

Job DescriptionJob DescriptionOverview ABOUT AMERICAN GOLF American Golf is a distinguished leader and pioneer in the golf industry, renowned for its innovative and unparalleled approach to golf course management. With over 50 years of experience as an owner, lessee, and manager of golf courses and country clubs, American Golf has established itself as an authority in maximizing the potential of any golf opportunity. Throughout its rich history, American Golf has been involved with more than 325 golf courses, serving diverse private entities and public agencies with its expertise. Presently, American Golf oversees the management of over 70 premier facilities across the United States, providing exceptional service and experiences to avid golfers and enthusiasts alike. We pride ourselves on our commitment to excellence, continually striving to exceed expectations and set new standards in the golf industry. Our team of skilled professionals is dedicated to delivering exceptional service and maintaining the highest standards of course upkeep, ensuring that each visitor to our facilities has an unparalleled experience. Responsibilities Job Purpose The Snack Bar Supervisor is responsible for overseeing operations, leading staff, and ensuring members and guests receive a memorable experience at the snack bar. The Snack Bar Supervisors work closely with other members of the food and beverage team to ensure inventory is stocked and available for patrons. The Snack Bar Supervisors are comfortable leading a team and enjoy working in a fast-paced environment. Responsibilities Manage snack bar staff by training, scheduling, supervising, and evaluating performanceCreate employee schedules to ensure snack bar is staffed appropriatelyManage opening and closing of registers per shift. Prepare daily deposit informationCheck daily assignments and side work are completeRespond to escalated member/guest service issues in a prompt and effective mannerAssist members and guests in food and beverage selection by describing special offerings or menu changes, answering food preparation questions, recording member/guest selections, and upselling where possible. Relay orders to kitchen or prepare food directly, identifying any special requests and entering orders into registerDeliver orders to members and guests with appropriate accompaniments or garnishes. Ensure orders meet proper presentation and quality standards, package take-out orders as needed, and serve alcoholic and nonalcoholic beveragesProcess sales through the Point-of-Sale system (POS)Maintain attractive food displays and clean tables, counters, dishes, chairs, floors and equipment. Ensure sufficient levels of inventory in storage rooms and refrigeratorsProvide members and guests with efficient food service by maintaining attractively merchandised display foods, clean tables, counters, dishes, chairs, floors, and equipmentAdhere to all safety, sanitation, food preparation, food storage and alcohol beverage control policiesOrder snack bar supplies as neededReceive and sign for deliveries of food, beverages, and suppliesOther duties may be assigned by management Qualifications Qualifications Minimum of 2 years’ experience in management, preferably in golf, hospitality, service industry requiredServe Safe certification required within 90 days of employmentMust be of legal age to sell and serve alcoholic beverages; applicable state card or certificate must be provided if required by state lawEffective communication skills, strong interpersonal and customer service skillsMust be able to work a flexible schedule, perform multiple tasks and prioritize efficientlyKnowledge of applicable liquor laws, procedures and policies, ability to determine signs of intoxicationKnowledge of inventory control and theft prevention processesAbility to operate calculator, cash register and/or point of sale system, hot dog machine, coffee and soda dispensers, deep fryer, meat slicer, broiler, barbecue grill or flat top grillBasic computer skills Education High school diploma or equivalent experience preferredMinimum of 2 years of progressive responsibility in food and beverage industry required Skills/Abilities/Personal Characteristics Knowledge of Food Service RegulationsLeadershipFlexibilityVerbal and Written CommunicationBasic MathCustomer ServiceSafety MindedTeamworkFriendlinessEnergy LevelEfficiency Working Conditions Days and hours of work vary by schedule and business needsEvening, weekend, and holiday work will be requiredWhile performing the duties of this job, the employee may be required to stand for long periods of time, to walk, read, hear, talk, balance, climb, use hands, use fingers, reach, stoop, kneel, crouch, crawl, smell, taste, push or pull. The employee may be required to lift and carry objects weighing up to 50 pounds. Specific vision abilities required for this position include close vision, distance vision, peripheral vision, color vision and the ability to adjust focus.Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions American Golf Corporation is committed to equal employment opportunities for all. We will not discriminate against employees or applicants for employment on any legally recognized basis, (protected class), including but not limited to race, color, religion, genetic information, national origin, sex, pregnancy, childbirth, medical conditions, age, disability, citizenship status, uniform service member status, or any other protected class under federal, state and/or local law.