Manager of Golf and Retail Operations

About the position

The Manager of Golf and Retail Operations supports onboarding for newly hired Directors of Golf and Head Professionals, partnering with the Director of Golf & Retail Operations to provide a consistent training experience. The role delivers onsite training, prepares onboarding materials, and ensures new hires are set up with company systems, processes, and standards.

It also conducts visits to clubs needing additional training or support, helps address cost of goods issues, and assists with SKU setup and data consistency for golf retail.\n\nThe position involves frequent travel to clubs for training and support, including overnight travel.

Work takes place in office and club-based environments, with standard corporate business hours typically Monday through Friday; onsite sessions and visits may involve travel outside those hours, including occasional weekend travel. The role reports to the Director of National Golf Operations.

Responsibilities

Support onboarding for newly hired Directors of Golf and Head Professionals in partnership with the Director of Golf & Retail Operations.Deliver onsite training sessions for new hires, approximately 20 to 25 per year, with each session requiring two days onsite plus travel time.Prepare onboarding materials and confirm each new Director of Golf or Head Professional is set up on company systems, processes, and standards before onsite training.Visit clubs identified as needing ongoing training or additional support.Diagnose cost of goods issues at identified clubs and work with club leadership to correct them.Track training and support outcomes at visited clubs and follow up on open items.Assist with golf retail SKU buildout, including item setup and coordination with Retail Operations.Partner with Retail Operations to confirm SKU data is accurate and consistent across clubs.Identify recurring training gaps among new hires and clubs and recommend updates to onboarding materials.Collaborate with Talent Acquisition and Operations on new hire scheduling and training logistics.Prepare summary reports on onboarding progress, club visit outcomes, and Cost of Goods findings.Assist others as needed and take on additional tasks assigned by management.Follow company and department policies, procedures, and instructions; support and enforce policies while maintaining ethics and integrity.Maintain professionalism and a commitment to excellence in interactions with colleagues and staff.Take initiative in personal and professional growth and maintain required role-related certifications.Address and resolve challenges using available resources, working with corporate and club teams to support operations.Collaborate and contribute to the company’s goals and the overall efficiency of the team.Requirements

Bachelor's degree in business administration, Hospitality, Golf Management, or a related field.At least 3 years of experience in golf operations, golf retail, or a related club operations role.Nice-to-haves

Experience training or onboarding golf operations or retail staff.Working knowledge of cost of goods analysis for golf retail.Experience with SKU setup and management for golf retail.PGA or LPGA certification.Strong organizational skills and ability to manage multiple onboarding sessions and club visits on a rolling basis.Clear, direct communication skills for training new hires and coaching clubs through operational issues.Benefits

Medical coverageDental coverageVision coverageLife insuranceShort-term disability insuranceLong-term disability insurance401(k) retirement savings planPaid time off and leave programs