Member Services Associate – Golf Shop

Position Title: Member Services Associate – Golf Shop Position Summary The Member Services Associate delivers an exceptional, hospitality-driven experience within a premier private club environment. This role blends retail, member services, and daily golf operations to create a seamless and elevated experience for every member interaction. This is not a traditional retail position. The golf shop is a bright, beautifully designed space featuring a curated mix of golf apparel, equipment, and lifestyle merchandise. The ideal candidate is professional, personable, and committed to providing outstanding service while building meaningful relationships with members. Golf knowledge is a plus, but not required. Essential Functions Provide warm, personalized service to all members and guests, creating a welcoming and elevated experience Support daily retail operations including merchandise sales, transactions, and member assistance Answer phone calls, assist with tee times, and respond to member inquiries with accuracy and professionalism Maintain a clean, organized, and visually appealing shop environment at all times Assist with merchandising, including product displays, restocking, and inventory organization Assist members with purchases, special orders, and follow-up communication through completion Maintain knowledge of all merchandise, brands, and services offered in the golf shop Assist with opening and closing procedures, including register reconciliation and system summaries Support tournaments, events, and daily golf operations as needed Uphold club policies including dress code, guest privileges, and pace of play guidelines Maintain a professional appearance and conduct at all times Promote a positive, team-oriented environment and collaborate effectively with all departments Perform additional duties as assigned by management Knowledge, Skills, and Abilities Strong commitment to delivering exceptional customer service in a private club or hospitality setting Excellent interpersonal and communication skills with the ability to build relationships and trust Professional, polished, and approachable demeanor Strong organizational skills with attention to detail Ability to multitask and remain composed in a fast-paced environment Self-motivated with the ability to work both independently and as part of a team Basic proficiency in Microsoft Office (Word, Excel, Outlook) Familiarity with point-of-sale systems (Jonas preferred) Interest in retail, apparel, or lifestyle brands; golf knowledge is a plus but not required Education and Experience High School Diploma or equivalent required Prior retail, hospitality, or customer service experience preferred Experience in a private club or high-end service environment is a plus Supervisory Responsibilities NoneWorking Conditions Must maintain regular and reliable attendance based on business needs Must be available to work flexible schedules including weekends and holidays Frequent standing, walking, and interaction with members throughout the day Ability to lift, carry, and move merchandise up to 40 pounds Repetitive use of hands and arms for retail and computer-related tasks Occasional bending, reaching, and lifting as required in a retail environment Perks & Benefits Comprehensive benefits package including medical, dental, vision and 401k. Uniforms Access to premium brands carried in the golf shop Playing privileges on two championship golf courses Use of driving range and practice facilities during designated times Work in a beautifully designed, elevated retail environment Be part of a supportive, close-knit golf shop team Opportunity to build meaningful relationships with a consistent, engaged membership What Sets This Role Apart Private club setting with a loyal and respectful membership base Elevated retail environment blending golf and lifestyle merchandise Strong team culture with hands-on leadership and support Opportunity to develop both retail and hospitality skill sets in a polished, professional setting We Participate in E-Verify/ Drug Free Workplace/ Equal Opportunity Employer Apply at: https://quailridgecc.applicantpro.com/jobs/ Source: Hcareers