About the Role
Located in the heart of the Texas Hill Country, TPC San Antonio is a private resort, accessible exclusively to Members, their guests and guests of the adjoining JW Marriott San Antonio Hill Country Resort & Spa. TPC San Antonio provides our Members and Resort guests the avenue to enjoy 36-holes of championship golf, along with a host of resort benefits, from fine dining to luxury spa treatments to hours at the on-site Riverbluff Water Experience. TPC San Antonio opened in January 2010 with two 18-hole championship golf courses designed by two of golf’s most innovative architects: Pete Dye and Greg Norman. Both courses have played host to TOUR events with The Oaks course serving as the host venue of the PGA TOUR’s Valero Texas Open since 2010. Tee up your career as a part of our team with the TPC Network! The Practice Facility Coordinator ensures the highest level of service and practice facility cleanliness to the players, members, and guests of the Club. The Practice Facility Coordinator is the direct liaison between the players, caddies (where available), members, and guests and the Club. QUALIFICATIONS High school diploma or equivalent education Basic knowledge of golf and previous experience in a golf country club or similar preferred Must have previous customer service experience RESPONSIBILITIES/DUTIES Set-up & breakdown the PGA TOUR Practice Facility according to PGA TOUR Golf Course Properties guidelines. This includes accurate completion of the Practice Facility Set-Up/Closing Checklist and adherence to Set-Up/Closing Procedures for: Clubhouse/Bag Storage Room and Practice Facility Genuinely welcome players, members, and guests as they enter the PGA TOUR Practice Facility area. Provide a brief history of the facility and the golf courses Orient players, members, and guests to the PGA TOUR Practice Facility. Identify the different practice areas such as chipping and putting areas. Escort players, members, and guests to their desired practice location Set up players, members, and guests at an individual practice station. Ensure they have required supplies and information such as practice balls, tees, and yardages Maintain visibility with all players, members, and guests by walking the PGA TOUR Practice Facility. Clean players, members, and guests’ golf clubs as needed. Answer any additional questions players, members, and guests may have Coordinate “Next to Tee” within stipulated club guidelines with caddies (where available). Coordinate transition of players, members, and guests to the 1st tee with the Starter/Course Advisor on duty Ensure PGA TOUR Practice Facility is properly maintained and serviced during hours of operation in accordance with PGA TOUR Golf Course Properties standards. This includes proper inventory supplies and: Drinking & bottled water is consistently stocked Maintain appropriate levels of cleaning solution in club washing receptacle Trash is routinely emptied Club stands and yardage board are accurate and cleaned daily Spare golf balls and bags are retrieved Maintain effective and accurate communication throughout the day with all departments in Golf Operations to ensure the highest experience level for players, members, and guests Special projects or other duties as assigned PHYSICAL DEMANDS AND WORKING ENVIRONMENT While performing the duties of this job, the employee is exposed to a variety of outdoor weather conditions. Position is very active and requires lifting, pulling or pushing up to or over 25 pounds, moving and/or lift items with awkward weights. Specific vision abilities required by this job include close vision, depth perception, color vision, distance and peripheral vision, and ability to adjust focus. An essential function of the job is to be able to comply with all applicable federal, state and local safety and health regulations that would apply to this job. This job description reflects the assignment of essential functions and may be modified as needed; it does not proscribe or restrict the tasks that may be assigned. The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor is it intended to be an all-inclusive list of the skills and abilities required to do the job. Travel Travel is not expected for this position Work Schedule Expectations This position requires shifts as necessary based on business levels Supervisory Responsibility This position has no direct supervisory responsibilities Owned, operated, and licensed by the PGA TOUR, the TPC Network is comprised of 30 premier private, resort and daily fee golf properties designed by some of golf’s most elite architects. Each TPC has hosted or has been designed to host TOUR-sponsored golf tournaments. Since TPC Sawgrass first opened its world-renowned PLAYERS Stadium Course in the fall of 1980, TPCs have provided the PGA TOUR with rent-free venues for tournaments, helping to boost championship golf purses and increasing charitable donations to grassroots non-profit organizations. At the same time, TPCs have provided recreational golfers with the unique opportunity to test their skills on the same layouts where the world’s best golfers compete. TPCs are known for their outstanding conditioning and amenities, as well as a commitment to environmental excellence. The TPC Network is also distinguished by its unwavering commitment to further the PGA TOUR’s giving back mission through support of charitable and community-based programs. For more information, please visit www.tpc.com. Our benefits may include: Medical/Dental/Vision Health Savings Account with employer contribution Wellness Reward Program Life and Disability Insurance 401(k) plus employer match and employer contribution Pet Insurance Employee Assistance Program Paid Time Off and Holidays Complimentary employee meals Access to PGA TOUR golf tournaments Tuition Assistance Playing privileges and employee discounts