Restaurant General Manager

Description We are seeking a dynamic and experienced Restaurant General Manager to lead operations at one of our premier F&B outlets. This role is responsible for delivering exceptional guest experiences, driving revenue growth, and maintaining the highest standards in service, food and beverage quality, and overall ambiance. The ideal candidate brings a strong background in upscale hospitality, proven leadership skills, and sharp business acumen, along with a passion for creating unforgettable dining experiences. Key Responsibilities Oversee daily operations to ensure seamless and efficient service. Uphold exceptional standards in food, beverage and service quality. Maintain a refined, upscale atmosphere with a high-touch guest experience. Handle guest inquiries, feedback and concerns with professionalism and urgency. Curate VIP and special guest experiences to elevate service standards. Recruit, train and mentor a high-performing Front & Heart of the House team. Set clear expectations and provide ongoing coaching and performance feedback. Foster a culture of teamwork, accountability and service excellence. Manage scheduling, payroll and labor costs effectively. Drive revenue growth through innovative promotions, events and marketing initiatives. Monitor inventory, ordering and cost controls to ensure profitability. Analyze financial reports, budgets and sales trends to optimize performance. Partner with the Director of F&B on pricing strategies, forecasting and financial goals. Collaborate with marketing to execute promotional campaigns and enhance brand awareness. Oversee planning and execution of events, private functions and seasonal activations. Support social media and brand engagement initiatives. Ensure compliance with all health, safety and liquor regulations. Maintain cleanliness, organization and overall presentation of the venue. Ensure the space reflects a stylish and inviting environment. Qualifications Qualifications & Requirements Minimum 5+ years of experience in a General Manager or senior leadership role within an upscale restaurant, bar, or hospitality venue. Strong knowledge of food, beverage and mixology trends. Demonstrated leadership, communication and interpersonal skills, with the ability to inspire and develop high-performing teams. Proven expertise in P&L management, budgeting, labor management and cost control strategies. Experience in luxury hospitality and VIP guest service strongly preferred. Ability to work a flexible schedule, including evenings, weekends and holidays as business needs require. Passion for delivering exceptional and memorable guest experiences in a fast-paced, high-energy environment. Hands-on leadership style with a willingness to work alongside team members during service. Commitment to upholding company standards, policies and brand expectations. Food Manager Certification (or ability to obtain upon hire) required.